“Nexus strengthened controls, massively improved the customer experience”
The powerful and extensive MI reporting suite in Nexus gives managers at all levels the access to the data they need to make the decisions which ensure consistent optimal performance. Nexus strengthened controls, massively improved the customer experience, and reduced expense as waste was removed. This has been sustained by focusing on the metrics – What gets measured gets done.
Head of Operations - Ageas Life
Real-time, historical and predictive data reporting and analysis provides a complete overview of how processes, individuals or teams are performing.
Nexus - Reporting & Analytics
The need in Operational Back Office for consistent FACT-Based MI for decision making at speed was the reason the software was conceived.
Nexus provides a powerful and extensive MI suite with data and trend analysis, from individual policy or staff-member level all the way to holistic views of key metrics across the Operation, provided in clear dashboard formats.
Real-time, historical and predictive data reporting and analysis provides a complete overview of how processes, individuals or teams are performing, regardless of skill level, channel or geographical location.
Monitor business performance and quickly take corrective action to rebalance workload based on incoming tasks, priority of work and skills availability of workforce.
Nexus gives you access to the data you need to make the decisions which ensure optimal performance of your entire organisation.
- Real-time, multi-level, multi-dimensional MI
- Real-time, historic and predictive reporting capability
- Reporting available for viewing, printing or exporting
- View a ’snapshot’ of the operations MI in real-time in dashboard format
- Case Enquiry for interrogate live cases
- Measure quality and customer experience at process level
- Create forecast plans and compare plans against actual process
- Set-up and maintain user roles and access rights
- End user definable reports for data-mining
- Optimise performance and process
- Use data to continually improve company and team capability
- Greater insight into current, historical and potential capability
- Gives team managers more confidence to implement bigger changes
- Use reporting to continually improve your customer service
Nexus - For Senior Managers
Nexus - From a UW Senior Manager's View
Download the Core Systems PDF
This Download illustrates the Core Work Management system and the added value modules available.
More Tools in Our Software Suite
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.
A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.
Nexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.
Track end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.
Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.
Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.