Leadership

The Back Office Is The New Front Office – It’s The Battleground To Gain Future Competitive Advantage

New battleground for future Competitive advantage Although significant investment is made in acquiring and retaining customers, this is increasingly becoming more difficult to achieve. The ability to deliver both requires a commitment to improve service levels, demonstrate compliance and deliver at a lower cost base. Rapid adoption of technology, increasing regulation, changing customer behaviour and …

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How to bring order to operational chaos

How to bring order to operational chaos

In many organisations, core management activities can become diluted, with a variety of distractions seriously affecting performance and risking operational chaos. It’s the role of your operations managers to plan, forecast, allocate and performance-manage resource, ensuring delivery of SLAs and helping your business achieve its strategic objectives. Yet we see all too often that the …

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