Customer Service

operational excellence

What is operational excellence and why it matters

There are many definitions of operational excellence some extremely broad and others incredibly focused. With so many definitions it can be difficult to understand what operational excellence means and how it translates into practical actions. Rather than dissect and discuss differing definitions the purpose of this post is to define what operational excellence means when …

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Improving customer satisfaction in your operation

Improving customer satisfaction in your operation

Customer satisfaction is a multi faceted subject, and in this post we’ll be introducing a variety of ideas on how your operation can improve satisfaction levels. There’s no single activity that can guarantee greater customer satisfaction – you need to take a holistic approach to improving your entire operation. Typical problems that cause low satisfaction …

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Why developing customer centric metrics increases satisfaction scores

Why developing customer centric metrics increases satisfaction scores

In this post we’re talking about the importance of customer-centric metrics and how changing your perspective on your measurements can make a dramatic difference to your operation. We can’t cover everything in this post, so if you’d like to find out more, we’d be very happy to discuss it in more detail. What sort of …

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