“Our operational excellence programme was a clear success and measured by over-delivery of all its targeted benefits, within budgeted cost and ahead of time. We have driven out annualised cost savings well ahead of our plan. Qualitatively we have improved the customer experience by eliminating work, backlogs and streamlining processes such as claims and renewals which have improved our customer satisfaction scores.”

Martin Totty
Managing Director - Specialist Insurer

Nexus - Activity-Based Costing

Nexus is designed to quickly and easily identify the big cost-bases in your operation. Nexus promotes continual cost-optimisation to help your company maintain competitive advantage.

Nexus offers an approach to cost management that focuses on the relationships between processes/activities, cost drivers and resources.

Nexus helps to identify and separate value-added and non-value added activity to promote continual cost-base optimisation activity.

Holding all data in one place enables finance and operations to target waste elimination through investment lead activity and ensure ROI.

Key Features

Activity based costing offers the ability to:

  • Better manage the functional cost base for any part of the business by understanding what processes/activities are driving cost
  • Identify end-To-end cost of processes
  • Support your customer service proposition with an understanding of the cost of activities

Key Benefits

  • Maintain competitive advantage
  • Ensure that your company is continually optimising its cost base
  • Target investment lead enhancements for service
  • Identify waste and target improvements through business process re-engineering through to Robotic Process Automation
  • Deliver insight into cost of operations and services
  • Safely reduce costs without damaging value
  • Understand the costs that are driven by customers

More Tools in Our Software Suite

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Nexus software differs from other applications because experienced operational managers have developed the system as an easy-to-use, component-based, cloud-based applications suite for your operational managers.

We focus on providing the foundations of management practice, skills, behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.

The visibility and insight that comes with Nexus enables service operations to deliver consistently better outcomes and benefits to all stakeholders. Nexus is the key to unlocking long-term competitive advantage in Back Office service operations.

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