CEO Perspective
“We have fit-for-purpose capacity planning and the benefits are substantial”
Before Nexus, we had a limited understanding of forecasting. In reality, it was a tick box exercise on spreadsheets. Clear targeting, regular performance reviews and daily state-of-play meetings were not happening. Some teams had excess capacity, while others endured backlogs because the management team didn’t load-balance resources. There was a fixation on achieving the minimum defined service standards. With Nexus, we have fit-for-purpose capacity planning and the benefits are substantial.
CEO, Leading Offshore Outsourcer
The forecasting module is an integrated module of the software suite, specifically designed for back-office operations to provide accurate and consistent forecasting.
Nexus - Capacity Planning
Nexus is a work management software which provides extensive capacity and scenario planning, based on historical and predictive information. Our forecasting methodology is centred on the requirement for short and medium operational business planning and is designed to be practised by front line management through to senior managers.
No more spreadsheets! Nexus capacity planning module removes the requirement for inaccurate and cumbersome spreadsheets. Nexus is designed by and for forecasting and planning professionals, providing the key features and reporting suites required in today’s multi-step back-office operations.
Accurately forecast future workload and the impact on teams to ensure the operation can deliver KPIs and future growth. The forecasting module is an integrated module of the software suite, specifically designed for back-office operations to provide accurate and consistent forecasting.
Determine forecast accuracy by comparing committed plans against actual experience in order to enhance learning and improve capacity planning from team manager up to head of division or site.
Key Features
- Support for blended, cross-functional strategic workforce planning
- Real-time, historical and predictive capacity planning
- One single forecast model with multi-departmental input – no more spreadsheets
- ‘What if’ scenario modelling
- Inbound call centre forecasting, planning & scheduling
- Resource, skills planning and forecasting supporting complex, multi-stage processes
Key Benefits
- Accurately plan incoming workload
- Load-balance workforce to ensure optimal use of resources
- Continually improve and optimise team performance
- Ensure smooth and optimal workflow
- Improve customer service capabilities
Changes Nexus Brings
Download the Operational Forecasting PDF.
More Tools in Our Software Suite
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
