“In every case Nexus worked closely with my operations and IT teams, so the rapid and substantial improvements were properly embedded and sustainable.”

Managing Director - Specialist Pensions Provider

Nexus - Continuous Improvement

We know that significant investment is needed to acquire and retain customers, however this is increasingly becoming more difficult to accomplish. The ability to deliver both requires a commitment to improve customer experience, demonstrate compliance and deliver at a lower cost base just to keep pace and maintain market position/share.

Nexus provides the foundation to assist in continuous process improvement through the visibility and transparency of newly available data, as well as the insight provided by heatmaps that harness metrics holistically. This is something that is rarely achieved in the back office.

Through our solutions, our customers experience quantum leaps in performance, consistent improvement of process and service, and the ability to continually streamline, all with trackable and measurable outcomes that deliver ROI.

Key Features

  • Training and support to ensure continual improvement
  • Extensive historical, real-time and predictive MI reporting and data analysis
  • A sustainable approach to growth and improvement

Key Benefits

  • Understand current company position and current operational capacity levels
  • Identify skills and process gaps
  • Understand how to continually improve and upskill
  • Continually improve customer service levels to ensure optimal customer experience at every touchpoint
  • Use fact-based historical, real-time and predictive data to continually improve and streamline

Sustainability - Quantum Leap in Performance

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Nexus software differs from other applications because experienced operational managers have developed the system as an easy-to-use, component-based, cloud-based applications suite for your operational managers.

We focus on providing the foundations of management practice, skills, behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.

The visibility and insight that comes with Nexus enables service operations to deliver consistently better outcomes and benefits to all stakeholders. Nexus is the key to unlocking long-term competitive advantage in Back Office service operations.