Nexus - Free Site Survey
Nexus’ free site survey provides a no-risk, no-obligation opportunity to evaluate your existing operational model and assess opportunities for service and efficiency improvements.
This enables you to confirm in advance the benefits and value-added created by Nexus, build a solution model and approach and calculate return on investment, all before making a purchase.
This is a light-touch approach, that has offsite and onsite interaction.
Offsite research phase to determine:
- Customer motivations and transactional demand
- Accountabilities, objectives and drivers of all key shareholders and stakeholders
- Structure, headcount and set-up of back-office and interface with Contact Centre and 3rd parties
- Operational structure and current TOM
On-site research to:
- Analyse existing information and content
- Understand compliance needs where necessary
- Determine site quality and operational capability
- Undertake an operational management review
- Outline opportunities for improvement under Nexus
All research from the site survey is presented to key stakeholders with recommendations, estimated timescales and costs.
- Understand your current position in relation to competitors
- Understand where you are now and where you have the potential to be
- Gain valuable outside perspective
- Use data, facts and evidence to understand how to initiate change and achieve company-wide buy-in.
- Pinpoint hold ups, backlogs and blockages in your workflow processes
- Unlock where the opportunities are and the level of achievable benefit
- Understand workforce operations and measure against best-practice