dhp was entrusted with a substantial digital transformation programme delivery major change and competitive advantage.
Volume throughput increase of 35%, a cost base reductions of 30-40%, tighter operational controls reducing exceptions and visibility of the E2E customer experience.
Achieved 350% ROI in 12 months with regulatory sanctions lifted to recover a distressed bottom line profit and service degradation.
We fuse software solutions with management behaviour to create the foundation an organisation needs to make a quantum leap in performance.
“It gives you all the information you need”
“I couldn’t imagine working without it”
“Everyone is on a level playing field”
People, technology.
Nexus has been engineered to achieve a rapid transformation of your entire operation enabling organisations to overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing costs, inconsistent quality and declining service levels.
It is a comprehensive, purpose-built system for the back-office that stands apart in the industry not only as a unique IT solution but as a platform that drives behavioural change in the workforce to achieve lasting, sustainable results.
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
“I couldn’t imagine working without it”
We know exactly what everyone is doing, hour by hour. For staff, they can see what they have achieved and can go home knowing they have been productive.
Lisa Breach, Customer Services Manager - Ageas Project
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