Nexus Back Office Optimisation Software

“Overall my experience of Nexus is that 'it does what it says on the tin' - it will produce a significant step change in performance, it will deliver a better customer experience and it will significantly reduce costs but importantly in a way that delivers a sustainable foundation for future growth.”

Darren Spriggs
Managing Director - Leading Life Insurance

How to gain competitive advantage

David Scott explains why back office optimisation underpins competitive advantage and how its transformation reaps significant rewards regardless of sector or commercial environment.

Nexus is the most comprehensive purpose-built work management software suite for any Back Office.

Nexus has helped many major organisations overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing costs, inconsistent quality and declining service levels.

Whether you’re in a blended, standalone, internal, outsourced or offshore environment, Nexus software will help you to achieve a rapid transformation of your entire operation.

Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.

Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.

Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.

A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.

Nexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.

Track end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.

Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.

Forecasting, scheduling and planning for blended back and front office operations.

Quickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.

Nexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.

Reduce risk and improve quality on complex, multi stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.

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Nexus software differs from other applications because experienced operational managers have developed the system as an easy-to-use, component-based, cloud-based applications suite for your operational managers.

We focus on providing the foundations of management practice, skills, behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.

The visibility and insight that comes with Nexus enables service operations to deliver consistently better outcomes and benefits to all stakeholders. Nexus is the key to unlocking long-term competitive advantage in Back Office service operations.

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