“Through Nexus we have driven out annualised cost savings well ahead of our plan. Qualitatively we have improved the customer experience and customer satisfaction scores. We have improved our organisation capability by managing to operational KPIs, setting more ambitious performance targets and up skilling management by training in performance management techniques. We’ve set an expectation of high standards of operational performance and something that benchmarks well in our market.”

Martin Totty
Managing Director – Specialist Insurer

Nexus - Health & Speciality Insurance

In health and speciality insurance operations, Nexus helps to reduce costs, increase operational efficiency and optimise the back-office.

Nexus provides complete visibility of workflow and workforce, assisting health and speciality insurance providers to optimise, streamline and improve their operations.

For more Nexus information and insight, download one of our case studies.

Find out more about:

  • How Nexus has transformed operations within your industry
  • The benefits and results Nexus has delivered for others in similar roles
  • Challenges faced by other organisations within your industry
  • Solutions offered by Nexus on an industry-specific basis
  • How Nexus combines software and behavioural change to streamline operations
  • Tangible data of results achieved through Nexus implementation

Download a Case Study

Problems solved by Nexus

  • Aging IT platforms
  • Commission payment systems can not cope with future propositions the market will demand without significant increase in resource expense base
  • MI data does not line up with performance
  • You don’t know where to target the best return for both waste elimination and Service improvement
  • Administration servicing & claims costs are not reducing in line with or at a ratio to maintain forecast profit levels

Key Benefits

  • Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data
  • Real-time reporting of internal and external customer touchpoints
  • Bring all complaints information together in one place, regardless of operational configuration
  • Take action from fact-based decision-making
  • Reduction in transactional costs  
  • Significantly improve EBITDA
  • Significant reductions in the cost of acquisition renewals and claims processing costs
  • Reduction in waste & rework
  • Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion
  • Demonstrate how teams and individuals follow and observe compliance with set service standards
  • Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level
  • Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement
  • Staff are able to access and achieve the correct training and skills
  • Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders

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