DOWNLOAD WHY BACK OFFICE OPTIMISATION UNDERPINS YOUR COMPETITIVE ADVANTAGE EBOOK

Method

How to maintain profitability when the future is uncertain

How to maintain profitability when the future is uncertain

In this post, we’re discussing how achieving operational excellence can help you de-risk and ensure greater security and maintain profitability when the future is uncertain. There are many factors that can affect profitability but for the purpose of this article we’ll focus on a typical scenario where income generation is reduced and controlling costs becomes …

How to maintain profitability when the future is uncertain Read More »

How rule engines reduce quality issues and backlogs from skills deficits

How rule engines reduce quality issues and backlogs from skills deficits

It’s common for operations to face quality and service issues due to complex, low volume tasks that require high skill levels due to product variations or versions. With a small number of employees having the skills and experience to complete these tasks they cause bottlenecks resulting in slow service and poor customer experience. In an …

How rule engines reduce quality issues and backlogs from skills deficits Read More »