“All our managers from team leader upwards were accredited in both the Nexus Practice and Principles and Nexus Performance Management training to raise their own understanding of themselves and their performance to better manage and lead their staff.”

COO - General Insurance

Nexus - Insurance

Nexus software is used by major General Insurance providers of travel, pet, car and home products. Nexus provides visibility and insight into substantial efficiency improvements, identifies where waste can be eliminated and improves customer experience and staff engagement.

For more Nexus information and insight, download one of our case studies.

Find out more about:

  • How Nexus has transformed operations within your industry
  • The benefits and results Nexus has delivered for others in similar roles
  • Challenges faced by other organisations within your industry
  • Solutions offered by Nexus on an industry-specific basis
  • How Nexus combines software and behavioural change to streamline operations
  • Tangible data of results achieved through Nexus implementation

Download a Case Study

Problems solved by Nexus

  • Aggregator is taking market share and persistency is under threat
  • Increase in policyholder complaints
  • IFAs and end policyholders growing frustrated with service delivery
  • Low staff engagement
  • Current actions and performance aren’t generating confidence for the rest of the year
  • MI data does not line up with performance
  • Increasing cost of offshore back-office and processing outweighs the benefits

Key Benefits

  • Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data
  • Real-time reporting of internal and external customer touchpoints
  • Bring all complaints information together in one place, regardless of operational configuration
  • Take action from fact-based decision-making
  • Reduction in transactional costs  
  • Significantly improve EBITDA
  • Significant reductions in the cost of acquisition renewals and claims processing costs
  • Reduction in waste & rework
  • Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion
  • Demonstrate how teams and individuals follow and observe compliance with set service standards
  • Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level
  • Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement
  • Staff are able to access and achieve the correct training and skills
  • Focus investment on waste elimination, Generic User Interface &
  • Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders

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