How to gain competitive advantage
David Scott explains why back office optimisation underpins competitive advantage and how its transformation reaps significant rewards regardless of sector or commercial environment.
The Nexus software suite is the most comprehensive, purpose built enterprise workforce optimisation software solution available for the back office.
Nexus is proven to improve customer satisfaction, increase operational efficiency and evidence compliance across a range of industry sectors.
Results that matter
Significant investment is made in acquiring customers and retaining them. The back office represents the largest opportunity for significant improvements in customer experience and cost reduction.
Case Study: Cost savings and service improvements needed at speed
Leading outsource pensions provider needed to recover a distressed bottom line profit and service degradation, they had limited capability or tools to create traction and improve at speed.
Case Study: Profitable growth, creating capacity to do more for the same or less.
A leading life insurance company recognised that their cost of acquisition, renewals servicing and claims processing were all over the target. The main objective was achieving an aggressive 3-year growth plan.
Some Of Our Clients
west sussex county council
equity insurance partnerships