Software

Getting your technology budget balanced – how to limit spend but increase value

Getting your technology budget balanced – how to limit spend but increase value

Limiting spending but increasing the value software generates is the holy grail for every IT director. However, it’s becoming increasingly difficult as the demands placed on technology and the number of potential IT solutions grows. These days software solutions have to improve efficiency, offer flexibility and deliver innovation enabling a business to be more effective …

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Work Management Software

The essential features of effective back office optimisation software

Increasingly businesses are realising that optimising their back office operations is crucial to success. Workforce management software has become integral to achieving back office optimisation, and there are now numerous software solutions that manage workflow and drive performance improvement. With multiple software providers on the market, it can be challenging to know which vendor offers …

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Why one dimensional investment delivers one dimensional return

Why one dimensional investment delivers one dimensional return

For many years now, the front office has received significant investment to drive down costs and improve performance in competitive markets where customer expectations are high. Thanks to large cost bases and direct customer contact, it has been the obvious place to optimise. However in recent years, the back office has come more into focus …

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The devastating impact optimisation software can have on your back office

The devastating impact optimisation software can have on your back office

The often-neglected back office represents a vast and largely untapped reservoir for performance improvement that the front office has enjoyed for years. Responsible for an array of administrative processes that are fundamental to the smooth running of an organisation, the back office is the engine that drives a company’s performance. Technology is of course extremely …

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Front Office Optimisation Is Just The Tip Of The Iceberg

Front Office Optimisation Is Just The Tip Of The Iceberg

People often underestimate the power of the back office, instead preferring to focus their attention on the front. Yet for forward-thinking businesses, the front office is just the tip of the iceberg; with its vast scale and scope, the back office actually offers the greatest opportunity for improvements that can result in faster services, cost …

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The Benefits Of Back Office Optimisation

The Benefits Of Back Office Optimisation

The most obvious benefits from implementing a back office optimisation solution are enhanced performance management and improved customer experience for competitive advantage. Yet by promoting greater collaboration between front and back office, and giving managers the tools to manage more effectively, the following secondary benefits can be just as compelling. Improved Performance Management Back office …

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The Pain Removed by Back Office Optimisation

The Pain Removed By Back Office Optimisation & The Barriers Faced

Many organisations have yet to fully explore the value of implementing back office optimisation solutions and tools, yet the pace of adoption has accelerated as CEOs and COOs have come to recognise a variety of compelling benefits. Process management By providing accurate data around workloads, team performance, backlogs and reworks, managers can gain greater clarity …

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