“Before Nexus, we had a limited understanding of forecasting. In reality it was a tick box exercise on spreadsheets. Clear targeting, regular performance reviews and daily state-of-play meetings were not happening. Some teams had excess capacity, while others endured backlogs because the management team didn’t load-balance resources. There was a fixation on achieving the minimum defined service standards. With Nexus, we have fit-for-purpose capacity planning and the benefits are substantial.”

CEO, Leading Offshore Outsourcer

Nexus - Capacity Planning

Nexus is a work management software which provides extensive capacity and scenario planning, based on historical and predictive information. Our forecasting methodology is centred on the requirement for short and medium operational business planning and is designed to be practised by front line management through to senior managers.

No more spreadsheets! Nexus capacity planning module removes the requirement for inaccurate and cumbersome spreadsheets. Nexus is designed by and for forecasting and planning professionals, providing the key features and reporting suites required in today’s multi step back office operations.

Accurately forecast future workload and the impact on teams to ensure the operation can deliver KPIs and future growth. The forecasting module is an integrated module of the software suite, specifically designed for back office operations to provide accurate and consistent forecasting.

Determine forecast accuracy by comparing committed plans against actual experience in order to enhance learning and improve capacity planning from team manager up to head of division or site.

Key Features

  • Support for blended, cross-functional strategic workforce planning
  • Real-time, historical and predictive capacity planning
  • One single forecast model with multi-departmental input – no more spreadsheets
  • ‘What if’ scenario modelling
  • Inbound call centre forecasting, planning & scheduling
  • Resource, skills planning and forecasting supporting complex, multi-stage processes

Key Benefits

  • Accurately plan incoming workload
  • Load-balance workforce to ensure optimal use of resources
  • Continually improve and optimise team performance
  • Ensure smooth and optimal workflow
  • Improve customer service capabilities

Changes Nexus Brings

Find Out More

Download the Operational Forecasting PDF.

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Nexus software differs from other applications because experienced operational managers have developed the system as an easy-to-use, component-based, cloud-based applications suite for your operational managers.

We focus on providing the foundations of management practice, skills, behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.

The visibility and insight that comes with Nexus enables service operations to deliver consistently better outcomes and benefits to all stakeholders. Nexus is the key to unlocking long-term competitive advantage in Back Office service operations.

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