COO Perspective
“All our managers from team leader upwards were accredited with training”
One of the cornerstones to change and ensuring longevity was to equip the operational management team with new skills; crisis management, leadership development and innovation. All our managers from team leader upwards were accredited with training to raise their own understanding of themselves and their performance to better manage and lead their staff.
Chief Operating Officer - General Insurance
Nexus holds all of your training, regulatory and compliance information in one place to help identify skills gaps and areas for improvement.
How Nexus improves training and competence
Nexus is designed to encourage organisations to take a consistent and pragmatic approach to training and competence.
Whatever your sector with the Financial Services industry or Utilities an effective and flexible Training and Competence (T&C) and Compliance Monitoring System can prevent Compliance breaches with timely training and testing, documentary evidence storage, diarised activities and flexible exception reporting.
Nexus holds all of your training, regulatory and compliance information in one place to help identify skills gaps and areas for improvement. Easily and quickly create and issue tests to individuals, teams, or your entire operation.
Easily compile results and generate reports to evidence training and compliance.
Key Features
- Provides a central location for all training, regulatory and compliance information
- Provides individual performance monitoring across front and back-office
- Creates and issues tests to individuals, teams or your entire operation.
- Tracks competency and training of all staff
Key Benefits
- Quickly and easily identify skills deficits, or inefficiencies
- Evidence compliance with training and competence reporting
- Encourage and empower teams and team members to upskill
- Forecast training requirements to ensure there is sufficient time scheduled for training
- Customers receive consistently excellent levels of customer service from well-trained, knowledgeable staff
“Experienced people on the floor”
Experienced people on the floor with your management team working through the art of the possible. Using the Nexus toolset to provide the metrics, help a management team lead using data to manage their performance.
Peter Thomas, Managing Director, Life and Pensions Outsource Provider
Download the Milt Accreditation's PDF
Our Accreditation process has supported a growing portfolio of clients with over 400 managers responsible for over 3500 team members. Our accreditations are recognition of achievement and a reflection of your investment in manager skill building.
More Tools in Our Software Suite
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
