dhp - what we do
“Really delivered the infrastructure that we needed, that was appropriate for our business”
We’re an ISO 27001 certified company, so we do have high standards when dealing with suppliers. Nexus were prepared to work with us with those high standards and really delivered the infrastructure that we needed, that was appropriate for our business.
Kev Klamm, IT Director - Ageas Protect
The service provides all of the functionality and benefits without the requirements for internal IT projects, system maintenance and back-ups.
Nexus - Integration
The Nexus software suite is a hosted managed Cloud service designed to complement and integrate where required with existing systems and processes.
Our implementation team work with you to design and implement Nexus. Where integration is agreed, we provide full support from user testing and acceptance testing through to live running.
The service provides all of the functionality and benefits without the requirements for internal IT projects, system maintenance and back-ups, and with the benefit of low capital expenditure.
Key Features
- Easy and secure user access via standard web browsers
- Secure Tier 3 ISO 27001 certified data centres supporting independent customer implementations
- Renewable annual contacts
- Able to integrate with Generic User Interface and Robotic Process Automation tools
- Integrations can range in scope from a simple enquiry / look up to in-depth process integration with Generic User Interface and Robotic Process Automation tools
Key Benefits
- Integration with existing systems enables you to hit the ground running and justify cost
- Integration benefits team members who are familiar and comfortable with existing systems and processes and who may be sceptical to change
- Without taking time to adjust and implement an entirely new system you can continue to deliver excellent levels of customer service
Nexus - I.T. Implementation
More Tools in Our Software Suite
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.
