“The Nexus team championed the need to develop customer centric metrics, change process to eliminate waste and improve service delivery to our customers. The skills, dedication, commitment and results achieved by the dhp team and implementation of Nexus have contributed to a very successful year.”

Managing Director - Pensions Provider

Nexus - Pensions

Nexus software and rigorous implementation methodology identifies where waste can be eliminated. It improves efficiency in a complex multi-stage pension administration function while materially improving customer experience and compliance.

For more Nexus information and insight, download one of our case studies.

Find out more about:

  • How Nexus has transformed operations within your industry
  • The benefits and results Nexus has delivered for others in similar roles
  • Challenges faced by other organisations within your industry
  • Solutions offered by Nexus on an industry-specific basis
  • How Nexus combines software and behavioural change to streamline operations
  • Tangible data of results achieved through Nexus implementation

Download a Case Study

Problems solved by Nexus

  • Aging IT systems and platforms
  • Commission payment systems can not cope with future propositions the market will demand without significant increase in resource expense base
  • MI data does not line up with performance
  • Increase in policyholder complaints
  • Administration Servicing & Claims costs are not reducing in line with or at a ratio to maintain forecast profit levels

Key Benefits

  • Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data
  • Real-time reporting of internal and external customer touchpoints
  • Bring all complaints information together in one place, regardless of operational configuration
  • Take action from fact-based decision-making
  • Reduction in transactional costs  
  • Significantly improve EBITDA
  • Significant reductions in the cost of acquisition renewals and claims processing costs
  • Reduction in waste & rework
  • Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion
  • Demonstrate how teams and individuals follow and observe compliance with set service standards
  • Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level
  • Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement
  • Staff are able to access and achieve the correct training and skills
  • Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders

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