Nexus - Pensions
Nexus software and rigorous implementation methodology identifies where waste can be eliminated. It improves efficiency in a complex multi-stage pension administration function while materially improving customer experience and compliance.
For more Nexus information and insight, download one of our case studies.
Find out more about:
- How Nexus has transformed operations within your industry
- The benefits and results Nexus has delivered for others in similar roles
- Challenges faced by other organisations within your industry
- Solutions offered by Nexus on an industry-specific basis
- How Nexus combines software and behavioural change to streamline operations
- Tangible data of results achieved through Nexus implementation
Download a Case Study
Problems solved by Nexus
- Aging IT systems and platforms
- Commission payment systems can not cope with future propositions the market will demand without significant increase in resource expense base
- MI data does not line up with performance
- Increase in policyholder complaints
- Administration Servicing & Claims costs are not reducing in line with or at a ratio to maintain forecast profit levels
Key Benefits
- Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data
- Real-time reporting of internal and external customer touchpoints
- Bring all complaints information together in one place, regardless of operational configuration
- Take action from fact-based decision-making
- Reduction in transactional costs
- Significantly improve EBITDA
- Significant reductions in the cost of acquisition renewals and claims processing costs
- Reduction in waste & rework
- Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion
- Demonstrate how teams and individuals follow and observe compliance with set service standards
- Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level
- Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement
- Staff are able to access and achieve the correct training and skills
- Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders
