“One of the cornerstones to change and ensuring longevity was to equip the operational management team with new skills; crisis management, leadership development and innovation. All our managers from team leader upwards were accredited with training to raise their own understanding of themselves and their performance to better manage and lead their staff.”

COO - General Insurance

Nexus - Training & Competence

Nexus is designed to encourage organisations to take a consistent and pragmatic approach to training and competence.

Whatever your sector with the Financial Services industry or Utilities an effective and flexible Training and Competence (T&C) and Compliance Monitoring System can prevent Compliance breaches with timely training and testing, documentary evidence storage, diarised activities and flexible exception reporting.

Nexus holds all of your training, regulatory and compliance information in one place to help identify skills gaps and areas for improvement. Easily and quickly create and issue tests to individuals, teams, or your entire operation.

Easily compile results and generate reports to evidence training and compliance.

Key Features

  • Provides a central location for all training, regulatory and compliance information
  • Provides individual performance monitoring across front and back-office
  • Creates and issues tests to individuals, teams or your entire operation.
  • Tracks competency and training of all staff

Key Benefits

  • Quickly and easily identify skills deficits, or inefficiencies
  • Evidence compliance with training and competence reporting
  • Encourage and empower teams and team members to upskill
  • Forecast training requirements to ensure there is sufficient time scheduled for training
  • Customers receive consistently excellent levels of customer service from well-trained, knowledgeable staff

Nexus - Method and Approach

Find Out More

Download the Milt Accreditation's PDF.

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More Tools in Our Software Suite

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Nexus software differs from other applications because experienced operational managers have developed the system as an easy-to-use, component-based, cloud-based applications suite for your operational managers.

We focus on providing the foundations of management practice, skills, behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.

The visibility and insight that comes with Nexus enables service operations to deliver consistently better outcomes and benefits to all stakeholders. Nexus is the key to unlocking long-term competitive advantage in Back Office service operations.

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