How to get financial backing for operational improvement

Improving operations management – how to obtain financial backing

Reduced operating cost Greater business capacity Improved efficiency Stricter compliance Enhanced customer experience Improved staff morale Each of these benefits brings a positive commercial impact and together they deliver a boost to overall organisational capability that far outweighs the sums of the parts. But getting sign-off on the investment to deliver operations management improvements isn’t always …

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Do you need to reduce operating costs and improve profitability for next year?

How to improve service delivery AND reduce operating costs

Financial Review With the year drawing to a close, CEO’s and CFO’s across the globe will be reviewing their financials. The result for many will be a need to reduce operating costs, improve service delivery and increase profitability for next year. Businesses face rising costs from many different factors, with new regulations, changes in technology …

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Why one dimensional investment delivers one dimensional return

How to improve operations management effectiveness and profitability

The front office has for many years received significant investment to drive down costs and improve service performance to customers. Thanks to large cost bases and direct customer contact, it has been the obvious place to optimise. Software technology development has also enabled huge advancements to be made in back office operations management, although this …

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How to maintain profitability when the future is uncertain

How to maintain profitability when the future is uncertain

In this post, we’re discussing how achieving operational excellence can help you de-risk and ensure greater security and maintain profitability when the future is uncertain. There are many factors that can affect profitability but for the purpose of this article we’ll focus on a typical scenario where income generation is reduced and controlling costs becomes …

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operational excellence

What is operational excellence and why it matters

There are many definitions of operational excellence some extremely broad and others incredibly focused. With so many definitions it can be difficult to understand what operational excellence means and how it translates into practical actions. Rather than dissect and discuss differing definitions the purpose of this post is to define what operational excellence means when …

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How you can reduce cost but not limit growth in the new year

How you can reduce cost but not limit growth in the new year

A big challenge facing many CEO’s for next year will be how to reduce costs but not limit growth. Growth typically means maximising shareholder value and that means growing the business through increased sales, revenues, margins and profits. However each one of these ‘growth factors’ comes with an ever increasing cost base. With more sales …

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