Nexus - Optimised Cost Base
Increased New Business Growth and solid policy retention and optimised cost base
Nexus - Taking Responsibility
Nexus - Benefits Delivered
Benefits - Outcomes Sustained
Nexus - Benefits Delivered
Nexus - Benefits Delivered
Why Use Nexus?
Key Features
- Fact-based approach to TOM
Key Deliverables
- Operations seen as having a proven track record of delivering ROI and upper quartile performance
- The ability to focus investment in waste elimination, GUI & RPA, and correspondence material that delivers ROI to all stakeholders
- Reduce call volumes and handling times
- Reduction of transactional costs
- Reduction in FTE
- Increased efficiency and reduced operational cost in both back & front-office operations
- Reduced call volume
- Decreased abandonment rate
- Reduction of waste in operations
- Reduction in transactional costs
