David Scott

David has over 20 years’ experience in both the Retail and Financial Services sectors, his corporate career started in Retail with household names including M&S and WHSmith.

David moved into the Financial Services industry where his responsibilities have ranged from Head of Customer Services to Operations Director in Allied Dunbar, Eagle Star, Aviva and Zurich Financial Services with a proven track record of increasing Customer, Distributor and people engagement satisfaction levels, whilst significantly reducing expense base. He has led and managed large multi-site operations across a range of functions including voice, new business, underwriting, servicing and renewal, financial controls, annuities and claims.