{"id":944,"date":"2015-01-26T07:30:35","date_gmt":"2015-01-26T07:30:35","guid":{"rendered":"https:\/\/dhp.co.uk\/?p=944"},"modified":"2019-04-02T08:51:57","modified_gmt":"2019-04-02T08:51:57","slug":"deliver-customer-service-desire","status":"publish","type":"post","link":"https:\/\/dhp.co.uk\/deliver-customer-service-desire\/","title":{"rendered":"Deliver the service your customers desire"},"content":{"rendered":"\n\t

In this post we’re talking about why your managers are key to delivering exceptional customer service. This is a vast and complex subject so we’re not going to get into the all the intricacies, but it will give you an insight into our approach. We’ve successfully applied our unique framework and methodology to over 400 managers, so we’re totally confident of the positive impact we can deliver.<\/p>\n

Why are managers key to delivering great customer service?<\/h2>\n

In most organisations, frontline managers have perhaps the most challenging job of all.<\/strong> That’s because they are responsible for leading and motivating teams of usually around 10 – 15 staff who collectively may touch hundreds of thousands of customers and prospects every year. it’s critically important that your managers have appropriate frameworks and methodologies in place. Managers’ key responsibility is towards your customers, and to serve them effectively they must become true customer champions.<\/p>\n\t

\u201cAn employee\u2019s motivation is a direct result of the sum of interactions with his or her manager.\u201d<\/p>\n