{"id":933,"date":"2015-01-19T07:30:51","date_gmt":"2015-01-19T07:30:51","guid":{"rendered":"https:\/\/dhp.co.uk\/?p=933"},"modified":"2019-04-02T08:55:06","modified_gmt":"2019-04-02T08:55:06","slug":"software-supports-operational-excellence","status":"publish","type":"post","link":"https:\/\/dhp.co.uk\/software-supports-operational-excellence\/","title":{"rendered":"How software supports operational excellence"},"content":{"rendered":"\n\t

In this article we\u2019ll discuss software and investigate how it supports your operations. It\u2019s a broad topic, so we\u2019ll focus on the benefits and highlight issues facing operations, from frontline and back office staff, right up to senior management.<\/p>\n

Still using spreadsheets to plan your operations?<\/h2>\n

Many operations still administer core work, key customer and financial data from a collection of spreadsheets.<\/strong>\u00a0This can lead to a variety of issues and problems. Spreadsheets do offer flexibility but instead of being retained for their original use for accounting and book keeping they are now highly utilised in roles they\u2019re not designed for \u2013 like operation workflow management and tracking.<\/p>\n

Spreadsheets cannot deliver operational excellence<\/h2>\n

You wouldn\u2019t ask your accountant to plan your internal workflows and track efficiency.<\/strong>\u00a0But if you\u2019re using spreadsheets to manage your operations, that\u2019s essentially the same thing. A big problem with spreadsheets is they are one dimensional \u2013 designed to capture volumes \u2013 they don\u2019t have the industry best practice calculations so it\u2019s impossible to benchmark the operation. Reports are often manually constructed and not driven from a single source data. Critical frameworks like Quality and Forecasting which need consistency and robustness are often done in silo and do not holistically link up.<\/p>\n

We know thousands of operations staff are required to work off spreadsheets, we know how frustrating this is . Staff often show us problems where spreadsheets can\u2019t be accessed by multiple team members, they load slowly and frequently crash, they have to access multiple spreadsheets in different places to capture many different elements.<\/p>\n\t

\u201cIn almost every job now, people use software and work with information to enable their organisation to operate more effectively.\u201d<\/p>\n