Countless factors can impact upon an organisation\u2019s operational performance. Yet if you can identify and solve the 5 biggest issues you\u2019ll see a startling improvement in productivity and service quality.<\/p>\n
The 5 most common and most damaging operational challenges are:<\/strong><\/p>\n1. Poorly defined measurements Considering each of these in turn:<\/p>\n Without clearly defined measurements it\u2019s impossible to establish a baseline for staff and managerial performance. And without a baseline, no one will ever know what \u201cgood\u201d looks like. For example, your team may be operating at just 60% of industry productivity, but unless you\u2019re able to benchmark against industry standards, you\u2019ll be completely unaware of this level of underperformance.<\/p>\n\t \u201cMeasurement is the first step that leads to control and improvement. If you can\u2019t measure something, you can\u2019t understand it. If you can\u2019t understand it, you can\u2019t control it. If you can\u2019t control it, you can\u2019t improve it.\u201d<\/p>\n
\n2. No clear management processes and inconsistent behaviours
\n3. Ineffective management information from multiple sources
\n4. Insufficient understanding of end-to-end front and back office processes
\n5. Lack of skilled front line managers to communicate and engage with their people effectively\nPoorly Defined Measurements<\/h2>\n