{"id":4048,"date":"2014-10-16T07:30:52","date_gmt":"2014-10-16T07:30:52","guid":{"rendered":"https:\/\/dhp.co.uk\/?p=770"},"modified":"2014-10-16T07:30:52","modified_gmt":"2014-10-16T07:30:52","slug":"discover-rapidly-improve-operations-service-reduce-waste-cost-overheads-2","status":"publish","type":"post","link":"https:\/\/dhp.co.uk\/discover-rapidly-improve-operations-service-reduce-waste-cost-overheads-2\/","title":{"rendered":"Discover How To Rapidly Improve Operations Service, Reduce Waste & Cost Overheads"},"content":{"rendered":"\n\t

If you\u2019re new to role and dealing with unfamiliar service functions, you\u2019ll want to quickly get to the heart of the operation and understand just what it is you\u2019ve inherited. It\u2019s inevitable that as you learn more about your operations you\u2019ll realise that you\u2019re faced with a broad range of challenges, Identify and resolve these issues quickly and you can deliver significant improvements in service quality, reduce wastage, drive down operational cost and increase profitability.<\/p>\n

Three essential areas for delivering enhanced levels of service in your front and back office operations<\/h2>\n

Handling\/unit time<\/strong><\/p>\n

Do you know what factors are driving times? Do your staff have the required information and skills to rapidly answer customer queries? Do they have the right tools to resolve customer issues satisfactorily? Are high times being driven by positive factors or by negative factors?<\/p>\n

Available to work<\/strong><\/p>\n

Login rates are a key driver of operational efficiency. Even if your staff arrive and leave work on time, can you be confident that they\u2019re logged in and actively working all day? For what proportion of the working day are they productive? And how does this compare to industry standards? If log in rates are low, this will impact customer response times, which in turn results in a chain of negative customer outcomes.<\/p>\n\t

\u201cTime lost is never found again.\u201d<\/p>\n