{"id":3778,"date":"2020-02-28T12:14:27","date_gmt":"2020-02-28T12:14:27","guid":{"rendered":"https:\/\/dhp.co.uk\/?p=3778"},"modified":"2020-03-17T10:38:01","modified_gmt":"2020-03-17T10:38:01","slug":"improving-operations-management-how-efficient-is-your-back-office","status":"publish","type":"post","link":"https:\/\/dhp.co.uk\/improving-operations-management-how-efficient-is-your-back-office\/","title":{"rendered":"Improving operations management – how efficient is your back office from both an internal and a customer perspective?"},"content":{"rendered":"\n\t

Do you know how efficient your back office operations management is from both an internal perspective and a customer perspective? Is your back office optimised with a small cost base and delivering consistent, high quality service for your customers? Those operations that recognise the importance of delivering competitive advantage through improved service and reduced cost will also recognise that it\u2019s important to be able to answer these questions.<\/p>\n

The back office is frequently considered to be lower profile and less glamorous than its customer-facing counterpart. Yet the back office operations management is responsible for a massive range of administrative processes which are fundamental to the running of an organisation.\u00a0 It’s the engine that drives business performance.<\/b><\/p>\n

In today’s rapidly evolving business environment, the back office is frequently challenged to devise new processes very quickly in order to handle new business. Cost and efficiency can sometimes take second place to the practicalities of simply getting the job done. And with so many personnel and complex activities to manage, it\u2019s no wonder that the back office can become inefficient, leading to an increase in the cost base.<\/p>\n\t

Efficiency is doing things right; effectiveness is doing the right things.<\/p>\n