Increasingly businesses are realising that optimising their back office operations is crucial to success. Workforce management software has become integral to achieving back office optimisation, and there are now numerous software solutions that manage workflow and drive performance improvement. With multiple software providers on the market, it can be challenging to know which vendor offers the best fit for your operation. There are a number of essential features that software needs to manage workflow and achieve true performance improvements which are outlined below.<\/p>\n
A primary function of all optimisation and management software is the analysis of productivity, staff skills and unit costs.<\/strong>\u00a0If your software can\u2019t do this, then it\u2019s missing a critical element for performance improvement. Understanding staff skill levels is essential to performance improvement. There are always skills deficiencies in any operation. It\u2019s important they are quickly identified, and the correct training actioned. Skills deficiencies are a cause of operational imbalance creating bottlenecks, backlogs and quality problems that cause service delivery issues. More advanced software solutions have staff training and competence functions built in. A feature that can be overlooked but pays a big dividend when there are compliance changes or skills deficiencies. It\u2019s especially valuable for larger operations as hundreds, or even thousands of operatives can be trained and tested simultaneously quickly and efficiently upskilling.<\/p>\n\t Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning and focussed effort.<\/p>\n