{"id":95,"date":"2019-03-18T16:14:48","date_gmt":"2019-03-18T16:14:48","guid":{"rendered":"https:\/\/dhp.co.uk\/?page_id=95"},"modified":"2020-05-28T15:44:34","modified_gmt":"2020-05-28T15:44:34","slug":"omni-channel","status":"publish","type":"page","link":"https:\/\/dhp.co.uk\/software\/omni-channel\/","title":{"rendered":"Omni-Channel"},"content":{"rendered":"\n\t<h2>Omni-Channel<\/h2>\n\t<p>Compiled into one centralised view and sorted by type, priority, complexity, cost, as well as the estimated time to complete.<\/p>\n<h4>\n\t\tMD Perspective\n\t<\/h4>\n\t<p>\u201cPrior to Nexus there was no visibility of how much work there was\u201d<\/p>\n\t<p>Nexus hugely simplified many cumbersome processes and an over-complex operating model which split work in a sub-optimal way between the UK and India. Prior to Nexus, there was no visibility of how much work there was, at what point it was in the process or how well individuals and teams were performing.<\/p>\n<p>Peter Thomas, Regional Managing Director &#8211; Capita Pensions<\/p>\n\t<p>With Nexus, all work items, irrespective of type, channel or geographical location, are assembled into one centralised view.<\/p>\n\t<h3>Nexus &#8211; Omni-Channel<\/h3>\n\t<p>Nexus is a complete, end-to-end and omni-channel work allocation system. All work items, irrespective of channel or location, are compiled into one centralised view and sorted by type, priority, complexity, cost, as well as the estimated time to complete.<\/p>\n<p>Nexus captures a real-time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail.<\/p>\n<p>With Nexus, all work items, irrespective of type, channel or geographical location, are assembled into one centralised view. Work is then assigned based on staff availability and competency.<\/p>\n<p>Each case and task can be tracked throughout the end-to-end process to produce a comprehensive audit trail, historic and predictive management information and complete visibility of multi-channel workload and workforce.<\/p>\n\t<h3>Key Features<\/h3>\n\t<ul>\n<li>Delivers a centralised view of all work types regardless of source, across multiple hierarchies and geographical locations<\/li>\n<li>Manual or automatic work allocation<\/li>\n<li>Allows transactional back offices to capture multi-channel inputs<\/li>\n<li>Allocate workload to available staff in terms of availability and capability<\/li>\n<li>Allocate tasks in real-time to the most applicable resources to meet SLAs, customer satisfaction targets and compliance requirements<\/li>\n<li>Turns work volumes and items into hours<\/li>\n<li>Case management and visibility of status which can be viewed by users in the contact centre<\/li>\n<li>Ability to track delivery of service standards <\/li>\n<li>SLA Tracking by case, task &amp; process<\/li>\n<\/ul>\n\t<h3>Key Benefits<\/h3>\n\t<ul>\n<li>Simplified and optimised processes<\/li>\n<li>Effective use of resources<\/li>\n<li>Increased profitability<\/li>\n<li>Ability to load-balance the back office in line with capacity<\/li>\n<li>Makes sure team members are doing the right task at the right time<\/li>\n<li>Team members can receive work regardless of location and work remotely if needed<\/li>\n<li>Customer touchpoints are tracked across all channels, ensuring consistent quality of customer service and minimising complaints<\/li>\n<\/ul>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/omrpe8ajxh\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Nexus &#8211; The System<\/h3>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/dpwvbhhydi\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Nexus &#8211; Catalyst To Change<\/h3>\n\t<p>Download the Core Systems PDF<\/p>\n\t<p>This Download illustrates the Core Work Management system and the added value modules available.<\/p>\n\t<a href=\"#\" id=\"trigger-\" data-modal=\"\" data-node=\"\">\n\t\t\t\t\t\t\tDownload PDF\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t\t\t\t\t<h2>Download PDF<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\n<h3>\n\t\tMore Tools in Our Software Suite\n\t<\/h3>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" title=\"Work Management Software\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tWork Management Software\n\t\t<\/a>\n\t<\/h4>\n\t<p>Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" title=\"Omni-Channel\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t<p>Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" title=\"Reporting &amp; Analytics\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tReporting &amp; Analytics\n\t\t<\/a>\n\t<\/h4>\n\t<p>Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" title=\"Quality\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t<p>A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" title=\"Capacity Planning\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\tNexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" title=\"End-to-End Customer Experience\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\tTrack end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" title=\"Training &amp; Competence\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tTraining &amp; Competence\n\t\t<\/a>\n\t<\/h4>\n\t<p>Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" title=\"Blended Contact Centre\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" title=\"Activity-Based Costing\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\tQuickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" title=\"Integration\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\tNexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" title=\"Business Processing Tools\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t<p>Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" title=\"Implementation\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t<p>During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" title=\"Work Management Software\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tWork Management Software\n\t\t<\/a>\n\t<\/h4>\n\tActs as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" title=\"Omni-Channel\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t<p>Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" title=\"Reporting &amp; Analytics\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tReporting &amp; Analytics\n\t\t<\/a>\n\t<\/h4>\n\t<p>Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" title=\"Quality\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t<p>A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" title=\"Capacity Planning\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\t<p>Nexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" title=\"End-to-End Customer Experience\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\t<p>Track end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" title=\"Training &amp; Competence\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tTraining &amp; Competence\n\t\t<\/a>\n\t<\/h4>\n\t<p>Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" title=\"Blended Contact Centre\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" title=\"Activity-Based Costing\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\t<p>Quickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" title=\"Integration\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\t<p>Nexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" title=\"Business Processing Tools\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t<p>Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" title=\"Implementation\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t<p>During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>Omni-Channel Compiled into one centralised view and sorted by type, priority, complexity, cost, as well as the estimated time to complete. MD Perspective \u201cPrior to Nexus there was no visibility [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2326,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omni-Channel - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omni-Channel\" \/>\n<meta property=\"og:description\" content=\"Omni-Channel Compiled into one centralised view and sorted by type, priority, complexity, cost, as well as the estimated time to complete. 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