Download a Case Study<\/h3>\n\tProblems solved by Nexus<\/h3>\n\t\n- Inaccurate or inconsistent data and MI<\/li>\n
- Leadership team need to be upskilled and improved to meet the needs of an increasingly competitive sector<\/li>\n
- Unmotivated staff<\/li>\n
- Poor or sub-optimal customer service levels<\/li>\n
- Need to complete more work without increasing headcount <\/li>\n
- Inefficient operations<\/li>\n
- High operational costs<\/li>\n<\/ul>\n\t
Key Benefits<\/h3>\n\t\n- Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data<\/li>\n
- Real-time reporting of internal and external customer touchpoints<\/li>\n
- Bring all complaints information together in one place, regardless of operational configuration<\/li>\n
- Take action from fact-based decision-making<\/li>\n
- Reduction in transactional costs <\/li>\n
- Significantly improve EBITDA<\/li>\n
- Significant reductions in the cost of acquisition renewals and claims processing costs<\/li>\n
- Reduction in waste & rework<\/li>\n
- Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion<\/li>\n
- Demonstrate how teams and individuals follow and observe compliance with set service standards<\/li>\n
- Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level<\/li>\n
- Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement<\/li>\n
- Staff are able to access and achieve the correct training and skills<\/li>\n
- Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders<\/li>\n<\/ul>\n\t
More Clients<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t![\"Wealth](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2014\/10\/reducing-costs-at-speed-300x200.jpg\")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tWealth Management & SIP providers\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPensions\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tLife\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tInsurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tOutsourcing\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tHealth & Speciality Insurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPublic Sector\t\t\t\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\tBack To Clients Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"\u201cWhen describing what differentiates Nexus, Andrea highlights a depth of organisational understanding and empathy with people that comes from frontline experience in similar environments. \u2018I\u2019m sure it was significant that […]<\/p>\n","protected":false},"author":1,"featured_media":3414,"parent":4025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\n
Public Sector - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/clients\/public-sector\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public Sector\" \/>\n<meta property=\"og:description\" content=\"\u201cWhen describing what differentiates Nexus, Andrea highlights a depth of organisational understanding and empathy with people that comes from frontline experience in similar environments. \u2018I\u2019m sure it was significant that […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dhp.co.uk\/clients\/public-sector\/\" \/>\n<meta property=\"og:site_name\" content=\"dhp Nexus Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-27T16:18:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/04\/blur-cars-city-409701.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dhp.co.uk\/clients\/public-sector\/\",\"url\":\"https:\/\/dhp.co.uk\/clients\/public-sector\/\",\"name\":\"Public Sector - 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dhp Nexus Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dhp.co.uk\/clients\/public-sector\/","og_locale":"en_GB","og_type":"article","og_title":"Public Sector","og_description":"\u201cWhen describing what differentiates Nexus, Andrea highlights a depth of organisational understanding and empathy with people that comes from frontline experience in similar environments. \u2018I\u2019m sure it was significant that […]","og_url":"https:\/\/dhp.co.uk\/clients\/public-sector\/","og_site_name":"dhp Nexus Solutions","article_modified_time":"2020-02-27T16:18:51+00:00","og_image":[{"width":1280,"height":853,"url":"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/04\/blur-cars-city-409701.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dhp.co.uk\/clients\/public-sector\/","url":"https:\/\/dhp.co.uk\/clients\/public-sector\/","name":"Public Sector - 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- \n
- Inaccurate or inconsistent data and MI<\/li>\n
- Leadership team need to be upskilled and improved to meet the needs of an increasingly competitive sector<\/li>\n
- Unmotivated staff<\/li>\n
- Poor or sub-optimal customer service levels<\/li>\n
- Need to complete more work without increasing headcount <\/li>\n
- Inefficient operations<\/li>\n
- High operational costs<\/li>\n<\/ul>\n\t
Key Benefits<\/h3>\n\t
- \n
- Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data<\/li>\n
- Real-time reporting of internal and external customer touchpoints<\/li>\n
- Bring all complaints information together in one place, regardless of operational configuration<\/li>\n
- Take action from fact-based decision-making<\/li>\n
- Reduction in transactional costs <\/li>\n
- Significantly improve EBITDA<\/li>\n
- Significant reductions in the cost of acquisition renewals and claims processing costs<\/li>\n
- Reduction in waste & rework<\/li>\n
- Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion<\/li>\n
- Demonstrate how teams and individuals follow and observe compliance with set service standards<\/li>\n
- Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level<\/li>\n
- Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement<\/li>\n
- Staff are able to access and achieve the correct training and skills<\/li>\n
- Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders<\/li>\n<\/ul>\n\t
More Clients<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tWealth Management & SIP providers\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPensions\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tLife\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tInsurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tOutsourcing\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tHealth & Speciality Insurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPublic Sector\t\t\t\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\tBack To Clients Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"
\u201cWhen describing what differentiates Nexus, Andrea highlights a depth of organisational understanding and empathy with people that comes from frontline experience in similar environments. \u2018I\u2019m sure it was significant that […]<\/p>\n","protected":false},"author":1,"featured_media":3414,"parent":4025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\n
Public Sector - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/clients\/public-sector\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public Sector\" \/>\n<meta property=\"og:description\" content=\"\u201cWhen describing what differentiates Nexus, Andrea highlights a depth of organisational understanding and empathy with people that comes from frontline experience in similar environments. \u2018I\u2019m sure it was significant that […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dhp.co.uk\/clients\/public-sector\/\" \/>\n<meta property=\"og:site_name\" content=\"dhp Nexus Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-27T16:18:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/04\/blur-cars-city-409701.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dhp.co.uk\/clients\/public-sector\/\",\"url\":\"https:\/\/dhp.co.uk\/clients\/public-sector\/\",\"name\":\"Public Sector - 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