Download a Case Study<\/h3>\n\tProblems solved by Nexus<\/h3>\n\t\n- Aging IT systems and platforms<\/li>\n
- Commission payment systems can not cope with future propositions the market will demand without significant increase in resource expense base<\/li>\n
- MI data does not line up with performance <\/li>\n
- Increase in policyholder complaints<\/li>\n
- Administration Servicing & Claims costs are not reducing in line with or at a ratio to maintain forecast profit levels<\/li>\n<\/ul>\n\t
Key Benefits<\/h3>\n\t\n- Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data<\/li>\n
- Real-time reporting of internal and external customer touchpoints<\/li>\n
- Bring all complaints information together in one place, regardless of operational configuration<\/li>\n
- Take action from fact-based decision-making<\/li>\n
- Reduction in transactional costs <\/li>\n
- Significantly improve EBITDA<\/li>\n
- Significant reductions in the cost of acquisition renewals and claims processing costs<\/li>\n
- Reduction in waste & rework<\/li>\n
- Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion<\/li>\n
- Demonstrate how teams and individuals follow and observe compliance with set service standards<\/li>\n
- Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level<\/li>\n
- Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement<\/li>\n
- Staff are able to access and achieve the correct training and skills<\/li>\n
- Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders<\/li>\n<\/ul>\n\t
More Clients<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t![\"Wealth](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2014\/10\/reducing-costs-at-speed-300x200.jpg\")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tWealth Management & SIP providers\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPensions\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tLife\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tInsurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tOutsourcing\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tHealth & Speciality Insurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPublic Sector\t\t\t\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\tBack To Clients Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"\u201cThe Nexus team championed the need to develop customer centric metrics, change process to eliminate waste and improve service delivery to our customers. The skills, dedication, commitment and results achieved […]<\/p>\n","protected":false},"author":1,"featured_media":2860,"parent":4025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\n
Pensions - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/clients\/pensions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pensions\" \/>\n<meta property=\"og:description\" content=\"\u201cThe Nexus team championed the need to develop customer centric metrics, change process to eliminate waste and improve service delivery to our customers. 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- \n
- Aging IT systems and platforms<\/li>\n
- Commission payment systems can not cope with future propositions the market will demand without significant increase in resource expense base<\/li>\n
- MI data does not line up with performance <\/li>\n
- Increase in policyholder complaints<\/li>\n
- Administration Servicing & Claims costs are not reducing in line with or at a ratio to maintain forecast profit levels<\/li>\n<\/ul>\n\t
Key Benefits<\/h3>\n\t
- \n
- Unlock understanding of the customer experience through real End-To-End measurement and heat mapping data<\/li>\n
- Real-time reporting of internal and external customer touchpoints<\/li>\n
- Bring all complaints information together in one place, regardless of operational configuration<\/li>\n
- Take action from fact-based decision-making<\/li>\n
- Reduction in transactional costs <\/li>\n
- Significantly improve EBITDA<\/li>\n
- Significant reductions in the cost of acquisition renewals and claims processing costs<\/li>\n
- Reduction in waste & rework<\/li>\n
- Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion<\/li>\n
- Demonstrate how teams and individuals follow and observe compliance with set service standards<\/li>\n
- Role owners are empowered through interrelated data enabling them to ask the right questions and perform at the right level<\/li>\n
- Staff understand how their work impacts all areas of the organisation, leading to greater sense of empowerment and achievement<\/li>\n
- Staff are able to access and achieve the correct training and skills<\/li>\n
- Focus investment on waste elimination, Generic User Interface & Robotic Process Automation, and correspondence material that delivers ROI to all stakeholders<\/li>\n<\/ul>\n\t
More Clients<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tWealth Management & SIP providers\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPensions\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tLife\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tInsurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tOutsourcing\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tHealth & Speciality Insurance\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPublic Sector\t\t\t\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\tBack To Clients Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"
\u201cThe Nexus team championed the need to develop customer centric metrics, change process to eliminate waste and improve service delivery to our customers. The skills, dedication, commitment and results achieved […]<\/p>\n","protected":false},"author":1,"featured_media":2860,"parent":4025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\n
Pensions - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/clients\/pensions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pensions\" \/>\n<meta property=\"og:description\" content=\"\u201cThe Nexus team championed the need to develop customer centric metrics, change process to eliminate waste and improve service delivery to our customers. 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