{"id":275,"date":"2019-03-19T14:53:43","date_gmt":"2019-03-19T14:53:43","guid":{"rendered":"https:\/\/dhp.co.uk\/?page_id=275"},"modified":"2019-04-15T14:00:05","modified_gmt":"2019-04-15T14:00:05","slug":"insight-continuous-improvement","status":"publish","type":"page","link":"https:\/\/dhp.co.uk\/results\/insight-continuous-improvement\/","title":{"rendered":"Insight and Continuous Improvement"},"content":{"rendered":"\n\t<p>\u201cNexus delivered significant quantifiable and non-quantifiable measurable and fully auditable benefits. We\u2019re delighted with the improved employee buy-in, lower error rates, increased service delivery, elimination of chasers and the significant level of \u00a0insight we have through tracking key customer process End2End.\u201d<\/p>\n\t<p>Managing Director \u2013 Public Sector <\/p>\n\t<h1>Nexus &#8211; Insight and Continuous Improvement<\/h1>\n\t<p>Having visibility and insight enables service operation to deliver better, consistent outcomes. <\/p>\n<p>Nexus allows organisations to shape and influence interactions with intermediaries, third parties, outsourcers or clients.<\/p>\n<p>Nexus provides the foundation to assist in continuous process improvement through the visibility and transparency of newly available data, as well as the insight provided by heatmaps that harness metrics holistically. This is something that is rarely achieved in the back office.<\/p>\n<p>Through our solutions, our customers experience quantum leaps in performance, consistent improvement of process and service, and the ability to continually streamline, all with trackable and measurable outcomes that deliver ROI.<\/p>\n\t<h3>Key Features<\/h3>\n\t<h4>Metrics and reporting based on:<\/h4>\n<ul>\n<li>Efficiency, effectiveness and quality by attribute, person, task, or site <\/li>\n<li>Processing effort (unit\/Hrs) per FTE<\/li>\n<li>Referral and decisions at autonomy level<\/li>\n<li>Referral rate accuracy<\/li>\n<li>Skills progression <\/li>\n<li>Tasks, attributes or errors driving failure demand<\/li>\n<li>End-to-end customer experience, all customer touchpoints and recommendations of where to improve<\/li>\n<li>Processing elapsed time over multiple touch points<\/li>\n<li>Transactions per issued policy<\/li>\n<li>Average cost to issue policy <\/li>\n<li>Elapsed time \u2013 settled in average cycle time<\/li>\n<li>Complaints per initiated claim or underwriting policy<\/li>\n<li>Focus for Generic User Interface\/Robotic Process Automation\/ behaviour change, process re engineering and failure demand<\/li>\n<\/ul>\n\t<h3>Key Deliverables<\/h3>\n\t<ul>\n<li>Ability to set a different agenda<\/li>\n<li>Use industry-standard benchmark metrics, to compare, contrast and inform where \u00a0value-add is delivered <\/li>\n<li>Shape the TOM<\/li>\n<li>Inform pricing<\/li>\n<li>Cut through the white noise and demonstrate \u2018\u2019You deliver what you say you will\u2019\u2019<\/li>\n<li>ROI on all improvement activity<\/li>\n<li>Industry benchmark metrics, to compare, contrast and inform where value-add exists already or can be delivered<\/li>\n<li>Take a holistic view of best-practice <\/li>\n<li>Measure and evidence improvement opportunities by client or customer<\/li>\n<\/ul>\n\t<h3>More Results<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/customer-experience\/\" content=\"Customer Experience\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/04\/Customer-Experience-Tab.jpg\" \/><meta itemprop=\"width\" content=\"997\" \/><meta itemprop=\"height\" content=\"348\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/customer-experience\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/Customer-Experience-Tab-landscape.jpg\" alt=\"Customer Experience\" itemprop=\"image\" data-no-lazy=\"1\" height=\"348\" width=\"997\" title=\"Customer Experience\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tCustomer Experience\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/risk-mitigation\/\" content=\"Risk Mitigation\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-method-banner.jpg\" \/><meta itemprop=\"width\" content=\"1920\" \/><meta itemprop=\"height\" content=\"1013\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/risk-mitigation\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/dhp-method-banner-1024x540-landscape.jpg\" alt=\"dhp method banner\" itemprop=\"image\" data-no-lazy=\"1\" height=\"540\" width=\"1024\" title=\"dhp method banner\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tRisk Mitigation\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/people\/\" content=\"People\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2015\/01\/management-frameworks-standardisation-1.jpg\" \/><meta itemprop=\"width\" content=\"424\" \/><meta itemprop=\"height\" content=\"283\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/people\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/management-frameworks-standardisation-1-landscape.jpg\" alt=\"people\" itemprop=\"image\" data-no-lazy=\"1\" height=\"283\" width=\"424\" title=\"people\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tPeople\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/optimised-cost-base\/\" content=\"Optimised Cost  Base\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2016\/01\/performance-levels-1.jpg\" \/><meta itemprop=\"width\" content=\"500\" \/><meta itemprop=\"height\" content=\"333\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/optimised-cost-base\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/performance-levels-1-landscape.jpg\" alt=\"optimised base cost\" itemprop=\"image\" data-no-lazy=\"1\" height=\"333\" width=\"500\" title=\"optimised base cost\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tOptimised Cost  Base\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/insight-continuous-improvement\/\" content=\"Insight and Continuous Improvement\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/04\/Continious-Improvement-tab.png\" \/><meta itemprop=\"width\" content=\"999\" \/><meta itemprop=\"height\" content=\"386\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/insight-continuous-improvement\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/Continious-Improvement-tab-landscape.png\" alt=\"Continuous Improvement\" itemprop=\"image\" data-no-lazy=\"1\" height=\"386\" width=\"999\" title=\"Continuous Improvement\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tInsight and Continuous Improvement\t\t\t\t\t\t\t<\/h3>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\tBack To Results Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>\u201cNexus delivered significant quantifiable and non-quantifiable measurable and fully auditable benefits. We\u2019re delighted with the improved employee buy-in, lower error rates, increased service delivery, elimination of chasers and the significant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3088,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Insight and Continuous Improvement - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/results\/insight-continuous-improvement\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insight and Continuous Improvement\" \/>\n<meta property=\"og:description\" content=\"\u201cNexus delivered significant quantifiable and non-quantifiable measurable and fully auditable benefits. 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