{"id":273,"date":"2019-03-19T14:53:17","date_gmt":"2019-03-19T14:53:17","guid":{"rendered":"https:\/\/dhp.co.uk\/?page_id=273"},"modified":"2019-05-01T14:54:32","modified_gmt":"2019-05-01T14:54:32","slug":"optimised-cost-base","status":"publish","type":"page","link":"https:\/\/dhp.co.uk\/results\/optimised-cost-base\/","title":{"rendered":"Optimised Cost  Base"},"content":{"rendered":"\n\t<p>\u201cNexus has resulted in a significant change within the organisation. Senior management have greater visibility and understanding of the day to day operational process, and more importantly the outcomes associated with them.\u201d<\/p>\n\tPeter Thomas<br \/>\nOperations Director &#8211; Ageas Protect\n\t<h1>Nexus &#8211; Optimised Cost Base<\/h1>\n\t<p>Increased New Business Growth and solid policy retention and optimised cost base<\/p>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/jql2gwb090\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Nexus &#8211; Taking Responsibility<\/h3>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/a8k3i76y69\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Nexus &#8211; Benefits Delivered<\/h3>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/cc7ii9l066\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Benefits &#8211; Outcomes Sustained<\/h3>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/sme2tbuaqf\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Nexus &#8211; Benefits Delivered<\/h3>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/2ijp56dvbn\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Nexus &#8211; Benefits Delivered<\/h3>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/0mksa530y2\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Why Use Nexus?<\/h3>\n\t<h3>Key Features<\/h3>\n\t<ul>\n<li>Fact-based approach to TOM<\/li>\n<\/ul>\n\t<h3>Key Deliverables<\/h3>\n\t<ul>\n<li>Operations seen as having a proven track record of delivering ROI and upper quartile performance<\/li>\n<li>The ability to focus investment in waste elimination, GUI &amp; RPA, and correspondence material that delivers ROI to all stakeholders<\/li>\n<li>Reduce call volumes and handling times<\/li>\n<li>Reduction of transactional costs<\/li>\n<li>Reduction in FTE<\/li>\n<li>Increased efficiency and reduced operational cost in both back &amp; front-office operations<\/li>\n<li>Reduced call volume<\/li>\n<li>Decreased abandonment rate<\/li>\n<li>Reduction of waste in operations<\/li>\n<li>Reduction in transactional costs<\/li>\n<\/ul>\n\t<h3>More Results<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/customer-experience\/\" content=\"Customer Experience\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/04\/Customer-Experience-Tab.jpg\" \/><meta itemprop=\"width\" content=\"997\" \/><meta itemprop=\"height\" content=\"348\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/customer-experience\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/Customer-Experience-Tab-landscape.jpg\" alt=\"Customer Experience\" itemprop=\"image\" data-no-lazy=\"1\" height=\"348\" width=\"997\" title=\"Customer Experience\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tCustomer Experience\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/risk-mitigation\/\" content=\"Risk Mitigation\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-method-banner.jpg\" \/><meta itemprop=\"width\" content=\"1920\" \/><meta itemprop=\"height\" content=\"1013\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/risk-mitigation\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/dhp-method-banner-1024x540-landscape.jpg\" alt=\"dhp method banner\" itemprop=\"image\" data-no-lazy=\"1\" height=\"540\" width=\"1024\" title=\"dhp method banner\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tRisk Mitigation\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/people\/\" content=\"People\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2015\/01\/management-frameworks-standardisation-1.jpg\" \/><meta itemprop=\"width\" content=\"424\" \/><meta itemprop=\"height\" content=\"283\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/people\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/management-frameworks-standardisation-1-landscape.jpg\" alt=\"people\" itemprop=\"image\" data-no-lazy=\"1\" height=\"283\" width=\"424\" title=\"people\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tPeople\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/optimised-cost-base\/\" content=\"Optimised Cost  Base\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2016\/01\/performance-levels-1.jpg\" \/><meta itemprop=\"width\" content=\"500\" \/><meta itemprop=\"height\" content=\"333\" \/><meta itemprop=\"interactionType\" content=\"https:\/\/schema.org\/CommentAction\" \/><meta itemprop=\"userInteractionCount\" content=\"0\" \/>\t\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/results\/optimised-cost-base\/\"><\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/performance-levels-1-landscape.jpg\" alt=\"optimised base cost\" itemprop=\"image\" data-no-lazy=\"1\" height=\"333\" width=\"500\" title=\"optimised base cost\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<h3 itemprop=\"headline\">\n\t\t\t\t\t\t\t\t\t\tOptimised Cost  Base\t\t\t\t\t\t\t<\/h3>\n\t<meta itemscope itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/WebPage\" itemid=\"https:\/\/dhp.co.uk\/results\/insight-continuous-improvement\/\" content=\"Insight and Continuous Improvement\" \/><meta itemprop=\"datePublished\" content=\"2019-03-19\" \/><meta itemprop=\"dateModified\" content=\"2019-04-15\" \/><meta itemprop=\"name\" content=\"dhp Nexus Solutions\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2019\/03\/dhp-nexus-solutions-logo.png\"><meta itemprop=\"url\" content=\"https:\/\/dhp.co.uk\/author\/tim-hills\/\" \/><meta itemprop=\"name\" content=\"Tim Hills\" \/><meta itemprop=\"url\" 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Results Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>\u201cNexus has resulted in a significant change within the organisation. Senior management have greater visibility and understanding of the day to day operational process, and more importantly the outcomes associated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2858,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Optimised Cost Base - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/results\/optimised-cost-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimised Cost Base\" \/>\n<meta property=\"og:description\" content=\"\u201cNexus has resulted in a significant change within the organisation. 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