- \n
- Report progress of training and hold all training information in one place<\/li>\n
- A balanced set of measures and KPI metrics provided from individual level, to team and division <\/li>\n
- Detailed MI reporting of historical, real-time and predictive data<\/li>\n
- Quality, risk losses and complaints MI, anchored to BPI and RCA frameworks<\/li>\n
- Unique and extensive MI drill-down by process, person and error attribute that gives rich insight into processes, operations and risk of failure<\/li>\n<\/ul>\n\t
Key Deliverables<\/h3>\n\t
- \n
- Use heatmap data to improve your customer experience model<\/li>\n
- Take action from fact-based decision-making<\/li>\n
- Demonstrate knowledge and understanding of key customer processes and the progress of all work item from receipt to final completion <\/li>\n
- Demonstrate how teams and individuals follow and observe compliance with set service standards <\/li>\n
- Understand and identify conflicting task priorities, Quality results, T&C, Primary and Secondary controls, process improvement initiatives and complaint handling<\/li>\n
- Quickly identify skills deficits and training and competence needs <\/li>\n
- Provide detailed MI reporting for process audits<\/li>\n
- Forecast capacity planning to avoid failure demand<\/li>\n
- Be viewed as being in control by Audit and Compliance<\/li>\n<\/ul>\n\t
\n\t
Nexus – I.T. Implementation<\/h3>\n\t
More Results<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t
![\"Customer](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/Customer-Experience-Tab-landscape.jpg\" "\\"Customer")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tCustomer Experience\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t
![\"Risk](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2014\/10\/Depositphotos_5016619_s.jpg\")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tRisk Mitigation\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t
![\"people\"](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/management-frameworks-standardisation-1-landscape.jpg\" "\\"people\\"")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tPeople\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t
![\"optimised](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/performance-levels-1-landscape.jpg\" "\\"optimised")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tOptimised Cost Base\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t<\/a>\n\t\t\t\t
![\"Continuous](\"https:\/\/dhp.co.uk\/wp-content\/uploads\/bb-plugin\/cache\/Continious-Improvement-tab-landscape.png\" "\\"Continuous")
\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tInsight and Continuous Improvement\t\t\t\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\tBack To Results Overview\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"
\u201cFollowing Nexus implementation, an external audit review was undertaken. Desired outcomes were achieved with a positive and improved rating sign off and equally as important the written acknowledgement the system […]<\/p>\n","protected":false},"author":1,"featured_media":3485,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\n
Risk Mitigation - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/results\/risk-mitigation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Risk Mitigation\" \/>\n<meta property=\"og:description\" content=\"\u201cFollowing Nexus implementation, an external audit review was undertaken. 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