{"id":17,"date":"2019-03-18T13:18:08","date_gmt":"2019-03-18T13:18:08","guid":{"rendered":"https:\/\/dhp.co.uk\/?page_id=17"},"modified":"2019-10-17T11:06:42","modified_gmt":"2019-10-17T11:06:42","slug":"results","status":"publish","type":"page","link":"https:\/\/dhp.co.uk\/results\/","title":{"rendered":"Results"},"content":{"rendered":"\n\t

Nexus is the most comprehensive purpose-built work management software suite for any Back Office.<\/h2>\n\t

“Our Operational Excellence Programme was a clear success and measured by over-delivery of all its targeted benefits<\/strong>, within budgeted cost and ahead of time<\/strong>. We have driven out annualised cost savings<\/strong> well ahead of our plan. Qualitatively we have improved the customer experience<\/strong> by eliminating work backlogs and streamlining processes such as claims and renewals which have improved our customer satisfaction scores. We have improved our organisation capability<\/strong> by managing to operational KPIs, setting more ambitious performance targets<\/strong> and up-skilling management by training in performance management techniques. We\u2019ve set an expectation of high standards<\/strong> of operational performance and something that benchmarks well in our market<\/strong>.”<\/p>\n\tMartin Totty
\nMD Specialist Insurer\n\t\"\"\n\t

DOWNLOAD WHY BACK OFFICE OPTIMISATION UNDERPINS YOUR COMPETITIVE ADVANTAGE EBOOK<\/p>\n\t\n\t\t\t\t\t\t\tDownload\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t\t\t\t\t\t\n\t

The benefits and outcomes of Nexus go beyond just keeping pace and maintaining market share.<\/h2>\n

Nexus also encourages and enables organisations to obtain competitive advantage in service operations.<\/p>\n

The visibility and insight that comes with Nexus enables service operations to deliver better, consistent outcomes – the key to unlocking long-term competitive advantage.<\/p>\n\t

Customer
Experience<\/a><\/p>\n

\n\t

Facilitates enhanced service delivery \u2013 improving overall customer experience by increasing visibility and insight.<\/p>\n\t 
\nRisk Mitigation<\/a>\n

\n\t

Reduce risk and compliance issues.<\/p>\n\t 
\nPeople<\/a>\n

\n\t

Staff understand their role. They feel valued and engaged through greater communication and insight.<\/p>\n\tOptimised Cost
\nBase<\/a>\n

\n\t

Increase new business growth, solid policy retention and optimised cost base.<\/p>\n\t

Insight & Continuous Improvement<\/a><\/p>\n

\n\t

Having visibility and insight enables service operation to deliver better, consistent outcomes.<\/p>\n\t\"\"\n\t

Key Features<\/h3>\n

Nexus provides:<\/h4>\n
    \n
  • High performance throughout your operation with a defined, tested and documented Operational Management Framework<\/li>\n
  • Defined and aligned consistent metrics allowing visibility and control for all levels of management<\/li>\n
  • Fact based, robust management information with an extensive fully-integrated historic and real time hierarchical report suite<\/li>\n
  • Active management and control of quality, losses and risk through built-in risk-based frameworks.<\/li>\n
  • Intense focus on the key processes that negatively impact on the operation achieving long term sustainability and continuous improvement<\/li>\n
  • Optimum resource utilisation through improved short- and long-term planning and forecasting<\/li>\n<\/ul>\n\t

    Key Benefits Our Customers Talk About<\/h3>\n
      \n
    • Typically 20%+ capacity improvements by the end of implementation<\/li>\n
    • Improved customer service outcome measures such as Financial Services 5 star awards, Net Promoter Scores and reductions in complaint volumes.<\/li>\n
    • Speed of benefit delivery which is typically within the first 10 \u201312 weeks of measurement implementation<\/li>\n
    • We have never delivered less than +145% ROI in 12 months<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Nexus is the most comprehensive purpose-built work management software suite for any Back Office. “Our Operational Excellence Programme was a clear success and measured by over-delivery of all its targeted […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\nResults - 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