Dedicated process assistants every staff member in your operation can use<\/p>\n
\u201cContinuously improve service and reduce waste and mitigate risk\u201d<\/p>\n\t
Nexus has a powerful and extensive MI suite reporting suite and heat maps that gives managers at all levels access to consolidated data needed for BPR and the development of generic interfaces and robots. This has enabled us to continuously improve service and reduce waste and mitigate risk.<\/p>\n
Head of Operations – Ageas Life<\/p>\n\t
Nexus provides visibility of the hidden data in your tasks and process design which will enable you to identify optimisation opportunities.<\/p>\n\t
Nexus is an ideal system solution for businesses with complex administration with variation and manual interventions, and where administrators make rule based decisions to complete work. Within Nexus we can build dedicated process assistants every staff member in your operation can use, ensuring all work is completed correctly regardless of complexity, product or service variation.<\/p>\n
Nexus provides visibility of the hidden data in your tasks and process design which will enable you to identify optimisation opportunities. You cannot fix the problems of today with the same thinking that created them – the consolidated data and information in Nexus allows visibility and insight and unlocks the solutions for continuous improvement<\/p>\n
Nexus has been successfully implemented for clients on Pension Maturities, financial and actuarial calculations, payment drawdown processes, Group Executive Pensions and to move paper based claims process to a tele claim process.<\/p>\n\t
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Nexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Track end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Quickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Nexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tReporting & Analytics\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\tNexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\tTrack end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tTraining & Competence\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.
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\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\tQuickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.
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\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\tNexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.
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\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tWork Management Software\n\t\t<\/a>\n\t<\/h4>\n\tActs as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tReporting & Analytics\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tTraining & Competence\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.
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\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t