{"id":103,"date":"2019-03-18T16:15:39","date_gmt":"2019-03-18T16:15:39","guid":{"rendered":"https:\/\/dhp.co.uk\/?page_id=103"},"modified":"2020-05-28T15:47:39","modified_gmt":"2020-05-28T15:47:39","slug":"capacity-planning","status":"publish","type":"page","link":"https:\/\/dhp.co.uk\/software\/capacity-planning\/","title":{"rendered":"Capacity Planning"},"content":{"rendered":"\n\t<h2>Capacity Planning<\/h2>\n\t<p>Nexus provides extensive capacity and scenario planning, based on historical and predictive information<\/p>\n<h4>\n\t\tCEO Perspective\n\t<\/h4>\n\t<p>\u201cWe have fit-for-purpose capacity planning and the benefits are substantial\u201d<\/p>\n\t<p>Before Nexus, we had a limited understanding of forecasting. In reality, it was a tick box exercise on spreadsheets. Clear targeting, regular performance reviews and daily state-of-play meetings were not happening. Some teams had excess capacity, while others endured backlogs because the management team didn\u2019t load-balance resources. There was a fixation on achieving the minimum defined service standards. With Nexus, we have fit-for-purpose capacity planning and the benefits are substantial.<\/p>\n<p>CEO, Leading Offshore Outsourcer<\/p>\n\t<p>The forecasting module is an integrated module of the software suite, specifically designed for back-office operations to provide accurate and consistent forecasting.<\/p>\n\t<h3>Nexus &#8211; Capacity Planning<\/h3>\n\t<p>Nexus is a work management software which provides extensive capacity and scenario planning, based on historical and predictive information. Our forecasting methodology is centred on the requirement for short and medium operational business planning and is designed to be practised by front line management through to senior managers.<\/p>\n<p>No more spreadsheets! Nexus capacity planning module removes the requirement for inaccurate and cumbersome spreadsheets. Nexus is designed by and for forecasting and planning professionals, providing the key features and reporting suites required in today\u2019s multi-step back-office operations.<\/p>\n<p>Accurately forecast future workload and the impact on teams to ensure the operation can deliver KPIs and future growth. The forecasting module is an integrated module of the software suite, specifically designed for back-office operations to provide accurate and consistent forecasting.<\/p>\n<p>Determine forecast accuracy by comparing committed plans against actual experience in order to enhance learning and improve capacity planning from team manager up to head of division or site.<\/p>\n\t<h3>Key Features<\/h3>\n\t<ul>\n<li>Support for blended, cross-functional strategic workforce planning<\/li>\n<li>Real-time, historical and predictive capacity planning<\/li>\n<li>One single forecast model with multi-departmental input \u2013 no more spreadsheets<\/li>\n<li>\u2018What if\u2019 scenario modelling<\/li>\n<li>Inbound call centre forecasting, planning &amp; scheduling<\/li>\n<li>Resource, skills planning and forecasting supporting complex, multi-stage processes<\/li>\n<\/ul>\n\t<h3>Key Benefits<\/h3>\n\t<ul>\n<li>Accurately plan incoming workload<\/li>\n<li>Load-balance workforce to ensure optimal use of resources<\/li>\n<li>Continually improve and optimise team performance<\/li>\n<li>Ensure smooth and optimal workflow<\/li>\n<li>Improve customer service capabilities<\/li>\n<\/ul>\n\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/arhgcrea7c\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\n\t<h3>Changes Nexus Brings<\/h3>\n\t<h3>Download the Operational Forecasting PDF.<\/h3>\n\t<a href=\"#\" id=\"trigger-\" data-modal=\"\" data-node=\"\">\n\t\t\t\t\t\t\tDownload PDF\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t\t\t\t\t<h2>Download PDF<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\n<h3>\n\t\tMore Tools in Our Software Suite\n\t<\/h3>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" title=\"Work Management Software\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tWork Management Software\n\t\t<\/a>\n\t<\/h4>\n\t<p>Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" title=\"Omni-Channel\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t<p>Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" title=\"Reporting &amp; Analytics\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tReporting &amp; Analytics\n\t\t<\/a>\n\t<\/h4>\n\t<p>Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" title=\"Quality\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t<p>A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" title=\"Capacity Planning\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\tNexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" title=\"End-to-End Customer Experience\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\tTrack end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" title=\"Training &amp; Competence\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tTraining &amp; Competence\n\t\t<\/a>\n\t<\/h4>\n\t<p>Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" title=\"Blended Contact Centre\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" title=\"Activity-Based Costing\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\tQuickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" title=\"Integration\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\tNexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" title=\"Business Processing Tools\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t<p>Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" title=\"Implementation\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t<p>During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" title=\"Work Management Software\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tWork Management Software\n\t\t<\/a>\n\t<\/h4>\n\tActs as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/work-management-software\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" title=\"Omni-Channel\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t<p>Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/omni-channel\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" title=\"Reporting &amp; Analytics\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tReporting &amp; Analytics\n\t\t<\/a>\n\t<\/h4>\n\t<p>Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/reporting-analytics\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" title=\"Quality\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t<p>A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/quality\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" title=\"Capacity Planning\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\t<p>Nexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/capacity-planning\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" title=\"End-to-End Customer Experience\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\t<p>Track end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/end-to-end-customer-experience\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" title=\"Training &amp; Competence\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tTraining &amp; Competence\n\t\t<\/a>\n\t<\/h4>\n\t<p>Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/training-competence\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" title=\"Blended Contact Centre\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/blended-contact-centre\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" title=\"Activity-Based Costing\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\t<p>Quickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/activity-based-costing\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" title=\"Integration\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\t<p>Nexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/integration\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" title=\"Business Processing Tools\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t<p>Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/software\/business-processing-re-engineering-tools\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" title=\"Implementation\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t<p>During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/method\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>Capacity Planning Nexus provides extensive capacity and scenario planning, based on historical and predictive information CEO Perspective \u201cWe have fit-for-purpose capacity planning and the benefits are substantial\u201d Before Nexus, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2913,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v22.4) - 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