Tracks all customer touchpoints and brings all customer information together in one place<\/p>\n
\u201cImproved our customer satisfaction scores\u201d<\/p>\n\t
We have improved the customer experience by eliminating work backlogs and streamlining processes such as claims and renewals which have improved our customer satisfaction scores<\/p>\n
Martin Totty, Managing Director – Specialist Insurer<\/p>\n\t
Nexus offers fully customisable complaints frameworks and root cause analysis to enable staff to achieve the best resolution for the customer every time.<\/p>\n\t
Nexus work management software is designed to bring the customer experience to the forefront of your business. Nexus is designed to increase insight into the customer journey, allowing you to optimise and improve your systems, operations and processes.<\/p>\n
Nexus offers complete, end-to-end visibility of the customer experience. Nexus tracks all customer touchpoints and brings all customer information together in one place. It identifies elapsed time for both internal and external touchpoints and illustrates areas for improvement.<\/p>\n
Nexus offers fully customisable complaints frameworks and root cause analysis to enable staff to achieve the best resolution for the customer every time.<\/p>\n\t
Acts as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n During implementation, we embed the behaviours and operational frameworks required to enable leaders to unlock operational efficiencies, improve the overall customer experience and achieve sustainable profitable growth.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Captures a real time single view of all work from all sources including telephones, social media, text, websites, email and scanned white mail and line of business where integrated.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Powerful and extensive MI suite with a clear visual dashboard representation of data. Access a single view of historic, real-time and predictive operational performance reporting metrics.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n A fully integrated risk-based quality assurance suite that provides visibility and enables control. Quickly identify skills and process deficits to ensure consistent quality assurance and service excellence.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Nexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Track end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Holds all your training and regulatory compliance information in one place to prevent compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible exception reporting.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Quickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Nexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n Reduce risk and improve quality on complex, multi-stage tasks that require high skills and knowledge. Reduce errors, compliance and regulatory issues. Save time and improve service delivery to create a better experience for your customers.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tReporting & Analytics\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\tNexus Capacity Planning has been designed to enable managers to scenario plan in a consistent and effective way for optimal use of resources in line with future demand.
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\tTrack end-to-end customer journey, identify priority process cycle times and touchpoints through unique measurement, then optimise and improve the experience of your customers.
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tTraining & Competence\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.
\n
\n
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\tQuickly and easily identify the big cost bases in your operation. Compare, benchmark and safely reduce costs without destroying value.
\n
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\tNexus complements your existing systems and is low-risk. It is designed to be implemented quickly and easily adopted.
\n
\n
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tWork Management Software\n\t\t<\/a>\n\t<\/h4>\n\tActs as the Automatic Call Distributor for the back-office, with a comprehensive real-time reporting suite, end-to-end customer experience, performance tracking and insight.
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tOmni-Channel\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tReporting & Analytics\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tQuality\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tCapacity Planning\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tEnd-to-End Customer Experience\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tTraining & Competence\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tBlended Contact Centre\n\t\t<\/a>\n\t<\/h4>\n\tForecasting, scheduling and planning for blended back and front office operations.
\n
\n
\n
\n \n\t\t\t\n\t\t\t\t\t\t\tLearn More\n\t\t\t<\/a>\n\n\t\t\n\t\tActivity-Based Costing\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tIntegration\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tBusiness Processing Tools\n\t\t<\/a>\n\t<\/h4>\n\t
\n\t\t\n\t\tImplementation\n\t\t<\/a>\n\t<\/h4>\n\t