{"id":10,"date":"2019-03-18T13:14:38","date_gmt":"2019-03-18T13:14:38","guid":{"rendered":"https:\/\/dhp.co.uk\/?page_id=10"},"modified":"2021-03-17T10:13:24","modified_gmt":"2021-03-17T10:13:24","slug":"dhp-nexus-workflow-optimisation","status":"publish","type":"page","link":"https:\/\/dhp.co.uk\/","title":{"rendered":"dhp Nexus Workflow Optimisation"},"content":{"rendered":"\n\t<h2>Helping leading service providers achieve exceptional results<\/h2>\n\t<p>Back office transformation unlocks sustainable, profitable growth<\/p>\n\t\t\t<a href=\"#case-studies\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead Case Studies\n\t\t\t\t\t<\/a>\n\t\t\t\t<a href=\"#case-studies\" target=\"_self\" itemprop=\"url\" rel=\"noopener noreferrer\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/dhpclients-1536x231-1.jpg\" alt=\"dhp client logos\" itemprop=\"image\" height=\"231\" width=\"1536\" title=\"dhp client logos\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t\t\t\t<a href=\"#case-studies\" target=\"_self\" itemprop=\"url\" rel=\"noopener noreferrer\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/dhpclientsmobilebgow2.jpg\" alt=\"dhp clients mobile bg ow2\" itemprop=\"image\" height=\"559\" width=\"800\" title=\"dhp clients mobile bg ow2\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/people-talking-on-chairs.jpg\" alt=\"people-talking-on-chairs\" itemprop=\"image\" height=\"379\" width=\"1920\" title=\"people-talking-on-chairs\" onerror=\"this.style.display='none'\"  \/>\n\t<p>We have an extensive track record of successful delivery for leading companies with savings achieved in excess of \u00a3100m.<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/darren-spriggs.png\" alt=\"darren-spriggs\" itemprop=\"image\" height=\"412\" width=\"417\" title=\"darren-spriggs\" onerror=\"this.style.display='none'\"  \/>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/software\/\" title=\"MD Perspective\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tMD Perspective\n\t\t<\/a>\n\t<\/h4>\n\t<a href=\"#\" id=\"trigger-\" data-modal=\"\" data-node=\"\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/05\/Icon-material-video-library.jpg\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/a8k3i76y69\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\t\t\t\t\t\n\t<h3>\u201cDelivers a sustainable foundation for future growth\u201d<\/h3>\n\t<p>Overall my experience of Nexus is that \u2018it does what it says on the tin\u2019 &#8211; it will produce a significant step change in performance, it will deliver a better customer\u2026.<\/p>\n<p>Darren Spriggs, MD of Leading Life Insurance company<\/p>\n\t<a href=\"#\" id=\"trigger-\" data-modal=\"\" data-node=\"\">\n\t\t\t\t\t\t\t\t\tWatch Interview\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\tPreview\n\t\t\tmodal-\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/a8k3i76y69\/swatch\" alt=\"\" onload=\"this.parentNode.style.opacity=1;\" \/>\t\t\t\t\t\n<h2>\n\t\tThe new battlefield\n\t<\/h2>\n\tAlthough significant investment is made in acquiring and retaining customers, this is increasingly<br \/>\nbecoming more difficult to achieve. The ability to deliver both requires a commitment to improve<br \/>\nservice levels, demonstrate compliance and deliver at a lower cost base.\nRapid adoption of technology, increasing regulation, changing customer behaviour and a<br \/>\nrequirement to operate within tighter margins just to compete are combining to disrupt traditional<br \/>\ncustomer service models.\nOperations seeking to deliver genuine transformation recognise that the back-office operations will<br \/>\nprovide a pivotal role in creating service differentiation and represents the greatest opportunity for<br \/>\nreduction in overall Operational cost. The Back Office is the key battleground for the future and<br \/>\nthose Operations implementing the right back office strategy will position themselves well ahead of<br \/>\ntheir competition.\n<p><a href=\"https:\/\/dhp.co.uk\/the-back-office-is-the-new-front-office-its-the-battleground-to-gain-future-competitive-advantage\/\">Read more<\/a><\/p>\n<h3>\n\t\tResults that matter\n\t<\/h3>\n\t<p>Significant investment is made in acquiring customers and retaining them. The back office represents the largest opportunity for significant improvements in customer experience and cost reduction.<\/p>\n\t<ul data-height=\"\" data-width=\"\" data-shape=\"square\">\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/businesswoman-checking-financial-reports.jpg\" alt=\"businesswoman-checking-financial-reports\">\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<strong>Results<\/strong><br \/>\n\u2713 40% cost savings, 6 month ROI<br \/>\n\u2713 Work Elimination<br \/>\n\u2713 Service delivery consistency<br \/>\n+ 4 more<br \/>\n<a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/TeachersPension-CaseStudy_v4.2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">View Case Study<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<h3>\n\t\tCase Study: Cost savings and service improvements needed at speed\n\t<\/h3>\n\t<p>Leading outsource pensions provider needed to recover a distressed bottom line profit and service degradation, they had limited capability or tools to create traction and improve at speed.<\/p>\n<p><a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/TeachersPension-CaseStudy_v4.2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>View Case Study<\/strong><\/a><\/p>\n\t<ul data-height=\"\" data-width=\"\" data-shape=\"square\">\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/two-people-computer.jpg\" alt=\"two-people-computer\">\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<strong>Results<\/strong><br \/>\n\u2713 In-year ROI over 200% and<br \/>\n\u2713 30% reduction in cost bases.<br \/>\n\u2713 Capacity enabled 145% more NB premium year on year at no increase in resources over 24 months.<br \/>\n<a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/S116-CaseStudy_v4.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">View Case Study<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<h3>\n\t\tCase Study: Profitable growth, creating capacity to do more for the same or less.\n\t<\/h3>\n\t<p>A leading life insurance company recognised that their cost of acquisition, renewals servicing and claims processing were all over the target. The main objective was achieving an aggressive 3-year growth plan.<\/p>\n<p><a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/S116-CaseStudy_v4.pdf\"><strong>View Case Study<\/strong><\/a><\/p>\n\t<ul data-height=\"\" data-width=\"\" data-shape=\"square\">\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/call-centre-man.jpg\" alt=\"call-centre-man\">\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<strong>Results<\/strong><br \/>\n\u2713 30% cost savings, in year ROI<br \/>\n\u2713 Work Elimination<br \/>\n\u2713 Debt age and volume reduction<br \/>\n<a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/FA-CaseStudy_v4.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">View Case Study<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<h3>\n\t\tCase Study: Redesign inefficient processes, eliminate waste, improve service experience and increase operational efficiency\n\t<\/h3>\n\t<p>Our client a leading utility service provider with outsourced collections and F&amp;A back-office functions needed to change their organisation&#8217;s structure and approach to improve operational efficiency and effectiveness levels and reduce costs, ready to compete in a growing market with agile new entrants.<\/p>\n<p><a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/FA-CaseStudy_v4.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>View Case Study<\/strong><\/a><\/p>\n\t<ul data-height=\"\" data-width=\"\" data-shape=\"square\">\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/businesswoman-walking-in-office-and-smiling.jpg\" alt=\"businesswoman-walking-in-office-and-smiling\">\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<strong>Results<\/strong><br \/>\n\u2713 30% cost savings, 6 month ROI<br \/>\n\u2713 Performance management accreditation<br \/>\n\u2713 Service delivery consistency<br \/>\n<a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/AIG-CaseStudy_v4.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">View Case Study<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<h3>\n\t\tCase Study: Limited investment historically in middle management in terms of tools, skills and capability training \u2013 ROI exceeded\n\t<\/h3>\n\t<p>Our Client, the 2nd largest Public sector Pension portfolio in the UK had to streamline processes, introduce much-needed metrics, overhaul performance management and quality framework whilst fundamentally changing the middle management day-to-day operating models and routines.<\/p>\n<p><a href=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/06\/AIG-CaseStudy_v4.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>View Case Study<\/strong><\/a><\/p>\n<h3>\n\t\tHow to gain competitive advantage\n\t<\/h3>\n\t<p>David Scott explains why back office optimisation underpins competitive advantage and how its transformation reaps significant rewards regardless of sector or commercial environment.<\/p>\n\t\t\t<a href=\"https:\/\/dhp.co.uk\/why-back-office-optimisation-underpins-your-competitive-advantage\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead Now\n\t\t\t\t\t<\/a>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/discover-rapidly-improve-operations-service-reduce-waste-cost-overheads\/\" title=\"Customer Service\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tCustomer Service\n\t\t<\/a>\n\t<\/h4>\n\t<h3>Discover how to rapidly improve operations service, reduce waste &amp; cost overheads<\/h3>\n\t<p>If you\u2019re new to role and dealing with unfamiliar service functions, you\u2019ll want to quickly get to the heart of the operation and understand just what it is you\u2019ve inherited.<\/p>\n\t<p><a href=\"https:\/\/dhp.co.uk\/discover-rapidly-improve-operations-service-reduce-waste-cost-overheads\/\">Learn More<\/a><\/p>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/have-you-missed-targets-and-need-to-regain-profitability\/\" title=\"Leadership\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tLeadership\n\t\t<\/a>\n\t<\/h4>\n\t<h3>Have you missed targets and need to regain profitability?<\/h3>\n\t<p>Do you know what \u2018good looks like\u2019? In this post, we\u2019re discussing how to uncover the potential in your management teams to grow.<\/p>\n\t<p><a href=\"https:\/\/dhp.co.uk\/have-you-missed-targets-and-need-to-regain-profitability\/\">Learn More<\/a><\/p>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/getting-your-technology-budget-balanced-how-to-limit-spend-but-increase-value\/\" title=\"Software\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tSoftware\n\t\t<\/a>\n\t<\/h4>\n\t<h3>Getting your technology budget balanced: how to limit spend but increase value<\/h3>\n\t<p>Limiting spending but increasing the value software generates is the holy grail for every IT director however it&#8217;s becoming increasingly difficult&#8230;<\/p>\n\t<p><a href=\"https:\/\/dhp.co.uk\/getting-your-technology-budget-balanced-how-to-limit-spend-but-increase-value\/\">Learn More<\/a><\/p>\n<h4>\n\t\t<a href=\"https:\/\/dhp.co.uk\/how-to-maintain-profitability-when-the-future-is-uncertain\/\" title=\"Method\" target=\"_self\" rel=\"noopener noreferrer\">\n\t\tMethod\n\t\t<\/a>\n\t<\/h4>\n\t<h3>How to maintain profitability when the future is uncertain<\/h3>\n\t<p>In this post, we\u2019re discussing how achieving operational excellence can help you de-risk and ensure greater security and maintain profitability when the future is uncertain.<\/p>\n\t<p><a href=\"https:\/\/dhp.co.uk\/how-to-maintain-profitability-when-the-future-is-uncertain\/\">Learn More<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helping leading service providers achieve exceptional results Back office transformation unlocks sustainable, profitable growth Read Case Studies We have an extensive track record of successful delivery for leading companies with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v22.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>dhp Nexus Workflow Optimisation - dhp Nexus Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dhp.co.uk\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"dhp Nexus Workflow Optimisation\" \/>\n<meta property=\"og:description\" content=\"Helping leading service providers achieve exceptional results Back office transformation unlocks sustainable, profitable growth Read Case Studies We have an extensive track record of successful delivery for leading companies with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dhp.co.uk\/\" \/>\n<meta property=\"og:site_name\" content=\"dhp Nexus Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-17T10:13:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dhp.co.uk\/wp-content\/uploads\/2020\/02\/dhpclients-1536x231-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dhp.co.uk\/\",\"url\":\"https:\/\/dhp.co.uk\/\",\"name\":\"dhp Nexus Workflow Optimisation - 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