The Importance of quality frameworks
In this post we’re be talking about quality frameworks and how essential they are, not only to maintaining a successful operation, but also to consistently deliver exceptional service. We often […]
quality
How to identify and eradicate inefficiencies in your operations
1. Poor control of resources 2. Lack of scheduling and planning 3. Poor quality control 4. Lack of clear and robust performance indicators If you think your operation is immune
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10 tips to transform operations problems to opportunities
Your call centre’s chief function is to service customers and resolve their problems. By achieving this, a well-functioning, efficiently run contact centre will strengthen customer relationships, build loyalty and attract
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Discover How To Rapidly Improve Operations Service, Reduce Waste & Cost Overheads
If you’re new to role and dealing with unfamiliar service functions, you’ll want to quickly get to the heart of the operation and understand just what it is you’ve inherited.
Discover How To Rapidly Improve Operations Service, Reduce Waste & Cost Overheads Read More »
Discover How To Rapidly Improve Operations Service, Reduce Waste & Cost Overheads
If you’re new to role and dealing with unfamiliar service functions, you’ll want to quickly get to the heart of the operation and understand just what it is you’ve inherited.
Discover How To Rapidly Improve Operations Service, Reduce Waste & Cost Overheads Read More »
