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My background

I have over 20 years’ experience in both the Retail and Financial Services sectors, with a corporate career that started in Retail with household names including M&S and WHSmith.

I moved into the Financial Services industry where my responsibilities have ranged from Head of Customer Services to Operations Director in Allied Dunbar, Eagle Star, Aviva and Zurich Financial Services where I gained a proven track record of increasing Customer, Distributor and people engagement satisfaction levels, whilst significantly reducing expense base. I have led and managed large multi-site operations across a range of functions include voice, new business, underwriting, servicing and renewal, financial controls, annuities and claims.