Why People Matter Service provider operations should not rely on technology alone to deliver improved operational efficiency. They need to balance the investment in technology with related investment in their […]
If you are a CEO, one of your many responsibilities is likely to be leading the development and execution of your company’s long-term strategy in order to maximise shareholder value.
Countless factors can impact upon an organisation’s operational performance. Yet if you can identify and solve the 5 biggest issues you’ll see a startling improvement in productivity and service quality.
There are a variety of indicators that help to identify problems within your operations. By taking time to assess the current position and ask the right questions, valuable feedback can
Improving operations management – how efficient is your back office from both an internal and a customer perspective?
Do you know how efficient your back office operations management is from both an internal perspective and a customer perspective? Is your back office optimised with a small cost base
The Back Office Is The New Front Office – It’s The Battleground To Gain Future Competitive Advantage
New battleground for future Competitive advantage Although significant investment is made in acquiring and retaining customers, this is increasingly becoming more difficult to achieve. The ability to deliver both requires
Operations departments typically have responsibility for delivering on a company’s promises to their customers. To ensure that those promises are delivered efficiently and effectively, it’s essential that CEO’s can assess
Reduced operating cost Greater business capacity Improved efficiency Stricter compliance Enhanced customer experience Improved staff morale Each of these benefits brings a positive commercial impact and together they deliver a
Financial Review With the year drawing to a close, CEO’s and CFO’s across the globe will be reviewing their financials. The result for many will be a need to reduce
A big challenge facing many Leadership teams will be how to reduce costs without limiting growth. Generating more sales will often require additional heads in the back office to service